住宿方回覆: Dear Customer,Thank you for your feedback. We apologize that the room did not meet your cleanliness expectations and felt a bit outdated. We appreciate your honesty, as it helps us identify areas for improvement. Our goal is to provide a comfortable experience for our guests, and we’ll take your comments into consideration as we make updates. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Azana Boutique Hotel Denpasar
Shockingly, Poor Initial Room, Improved, But Still Lacking
Our stay at Azana Boutique Hotel was a mixed experience. The initial room that was assigned was in a deplorable state. Mould was visible in multiple areas, the drain under the faucet was leaking, and the bed linens were visibly dirty. To add to the distress, the room was infested with ants and spider webs, creating an unsanitary and unsettling environment. It was truly shocking that such a room was offered to guests.
Thankfully, the staff were responsive to our complaints and promptly moved us to a significantly better room the following day. However, the initial experience left a lasting negative impression on our stay.
The Superior King Room, even after the upgrade, lacked essential amenities like a refrigerator, safe, and microwave. The absence of an ice machine on the premises was also inconvenient.
Furthermore, the lobby restroom was consistently unclean. The floors were always wet, likely due to inadequate cleaning procedures, creating a hazardous and unhygienic environment for guests.
Overall: While the upgraded room was a considerable improvement, the initial room was unacceptable, and the lack of basic amenities in the Superior King Room were significant drawbacks.
Recommendation: I strongly advise potential guests to inquire in detail about room conditions and amenities before booking at Azana Boutique Hotel.
I hope this more detailed review is helpful!
翻譯
6/13
Cindi Rama
高級雙床房
入住於 2024 年 12 月
家庭出遊
4 則評論
4.2/5
很好
發布於 2025 年 1 月 28 日
Fasilitas hotel ada kolam renang jd anak anak betah, sarapan gak banyak pilihan tp lumayan enak. Dekat dengan jalan raya.
翻譯
住宿方回覆: Dear mr/s Cindi RamaTerima kasih atas ulasan Anda! Kami senang mengetahui bahwa fasilitas kolam renang membuat anak-anak betah dan Anda menikmati sarapan kami. Lokasi yang strategis memang menjadi salah satu keunggulan kami. Kami berharap dapat menyambut Anda kembali untuk pengalaman menginap yang lebih menyenangkan! Salam hangat, Azana Boutique Hotel Denpasar
Hannah Ee
高級雙床房
入住於 2024 年 9 月
與好友旅遊
10 則評論
2.5/5
發布於 2024 年 10 月 13 日
Hotel is run down (looks like it wasn’t well maintained), but its clean at least. Also there was no in room fridge and safe although the pictures showed that there was. Plus the towels and bedsheets and pillow cases had stains and dust on them.
翻譯
住宿方回覆: Dear Mr/s Hannah Ee.Thank you for sharing your feedback with us. We apologize that the hotel did not meet your expectations in terms of maintenance, and we’re sorry for the issues with stained linens and the absence of an in-room fridge and safe. We are currently reviewing these areas to ensure that all amenities match our listing and that our housekeeping standards are consistently upheld. Your input is invaluable as we work to enhance our guests’ experience, and we hope to have the opportunity to serve you better in the future.Warm Regards,Azana Boutique Hotel Denpasar
Hhh2000
高級特大床房
入住於 2024 年 10 月
商務出差
17 則評論
5.0/5
超棒
發布於 2024 年 12 月 11 日
Temptnya strategis, parkir luas , pelayanan baik harga standard , thanks
翻譯
住宿方回覆: Dear Mr/s Hhh2000.Terima kasih atas ulasan positif Anda! Kami senang mengetahui Anda puas dengan lokasi, fasilitas parkir, pelayanan, dan harga kami. Kami berharap dapat menyambut Anda kembali di kunjungan berikutnya.Terima Kasih dan Salam Hormat,Azana Boutique Hotel Denpasar
訪客用戶
高級特大床房
入住於 2024 年 10 月
獨自出遊
1 則評論
5.0/5
超棒
發布於 2024 年 11 月 21 日
Good clean, delicious food
翻譯
住宿方回覆: Dear Valued Customer,Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the cleanliness of the hotel and the food. We look forward to welcoming you back soon!Warm regards,Azana Boutique Hotel Denpasar
匿名用戶
高級特大床房
入住於 2024 年 8 月
商務出差
155 則評論
4.7/5
極佳
發布於 2024 年 9 月 18 日
位於市中心的好位置。無線網路速度很快。電視頻道也比較齊全。早餐有點欠缺。
原文以 Google 翻譯
住宿方回覆: Dear CustomerTerima kasih atas ulasan Anda! Kami senang Anda menikmati lokasi hotel yang strategis, wifi yang kencang, serta pilihan saluran TV yang lengkap. Kami mohon maaf jika sarapan kurang memuaskan, dan kami akan berupaya untuk meningkatkan kualitasnya. Masukan Anda sangat berarti bagi kami, dan kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih baik di masa mendatang!Best regards,Azana Boutique Hotel Denpasar
訪客用戶
高級雙床房
入住於 2024 年 9 月
家庭出遊
2 則評論
5.0/5
超棒
發布於 2024 年 10 月 10 日
Bersih, pelayanan sangat ramah
翻譯
住宿方回覆: Dear Customer.Terima kasih banyak atas ulasan positifnya! Kami senang mendengar bahwa Anda merasa puas dengan kebersihan hotel dan pelayanan ramah dari tim kami. Kepuasan tamu adalah prioritas kami, dan komentar Anda sangat memotivasi kami untuk terus memberikan pelayanan terbaik. Kami berharap dapat menyambut Anda kembali di kunjungan berikutnya!Best regards,Azana boutique Hotel Denpasar
住宿方回覆: Dear Mr/s. ,Thank you for your kind review! We're delighted to hear that you enjoyed our friendly service and delicious breakfast. Providing a warm and welcoming experience for our guests is our top priority.We look forward to welcoming you back for another great stay soon!Best regards,Azana Boutique Hotel Denpasar
匿名用戶
高級特大床房
入住於 2024 年 6 月
家庭出遊
7 則評論
4.0/5
很好
發布於 2024 年 7 月 17 日
空調不冷。浴室不能上鎖。位置離庫塔很近
原文以 Google 翻譯
住宿方回覆: Dear Customer,Terima kasih atas ulasan Anda. Kami mohon maaf atas masalah yang Anda alami dengan AC yang tidak dingin dan kamar mandi yang tidak bisa dikunci. Kami akan segera menindaklanjuti masalah ini untuk meningkatkan kenyamanan tamu kami. Kami senang mendengar bahwa Anda menikmati lokasi kami yang dekat dengan Kuta. Umpan balik Anda sangat berarti bagi kami, dan kami berharap dapat memberikan pengalaman yang lebih baik di kunjungan Anda berikutnya.Best regards,Azana Boutique Hotel Denpasar
Moritz
高級特大床房
入住於 2024 年 10 月
夫妻/情侶出遊
12 則評論
3.5/5
發布於 2024 年 12 月 3 日
Overall, the hotel offers good value for the price!
The downsides were that the room we stayed in didn't have a freezer and was somewhat noisy, but it wasn't a big issue for us. The staff were friendly and helpful!
翻譯
住宿方回覆: Dear Mr/s. Moritz,Thank you for sharing your feedback and for highlighting the good value and friendly service you experienced during your stay! 😊 We’re sorry to hear about the noise and the lack of a freezer in the room since all of our Superior Room is not ready for that, but we’re glad it didn’t detract too much from your overall stay. Your comments will help us improve, and we hope to welcome you back soon for an even better experience. 🙏✨