觀景山旅館

We stayed at this so-called hotel for two days in April 2025, and the experience was nothing short of a disaster. We booked it through MakeMyTrip, which irresponsibly lists it as a 4-star property. Let’s be clear—this place doesn’t even deserve 2 stars, let alone 4. Yes, the rooms were decently clean, but everything else was absolutely pathetic—from the dismal food to the miserable condition of the common areas. Before checking in, we called the hotel to confirm its star rating. Not only did they deny being 4-star, they threw in a vague “A category” label, which is a nonsense excuse for dodging any real classification. When we raised this with MakeMyTrip, they kept pushing the same scripted lie, insisting it’s a 4-star hotel. Shame on both the hotel and MakeMyTrip for this misleading representation. For anyone considering this place, do your own research. A simple Google search reveals the truth—TripAdvisor, which the hotel itself proudly lists as a partner, categorizes it as a 3-star hotel. Yet the hotel staff flat-out denies this too. It’s pure deception and manipulation. To make things worse, the entire premises was under noisy, dusty construction, reeking of enamel and paint. The common toilets were in a disgusting, unusable condition. The food was so bad we had to leave the property and eat elsewhere—at places like ITC Peak and Pine and Hotel Heevan Resort—just to have a decent meal. The only saving grace—and I say this with emphasis—is that the hotel is centrally located in the Pahalgam market area, which fortunately made it easier to survive the nightmare that was their in-house dining. That location is the only thing that kept this experience from being a total write-off. Overall, this was hands down the worst hotel of our entire trip. Avoid it unless you’re willingly signing up for disappointment.

Extremely Disappointing Stay – Not Worth We were allotted this hotel as part of our Kashmir package booked through MakeMyTrip. To our surprise, it was listed as a 4-star hotel on their platform, whereas it’s rated as a 3-star elsewhere, including Google. When I raised this discrepancy with the MakeMyTrip tour coordinator, my concerns were brushed aside with empty assurances of a good experience. Unfortunately, the experience was far from pleasant. We arrived around 5 PM after a long day of travel only to find that our rooms were not ready. After waiting for them to be cleaned, we were given a room that felt poorly maintained and unwelcoming. Upon raising our concerns, we were moved to a different room, which seemed better—until we realized the carpet was damp, soaking through our socks. When we informed the front desk, we were told the carpets had been shampooed that morning and advised to run the heater for 30 minutes to dry it. Even after 4 hours, the floor remained wet. Maintenance staff initially denied the issue, but it took a demonstration using tissue paper to convince the manager. As there were no alternative rooms available, we were simply told to "compromise." Beyond the carpet issue, the overall condition of the hotel is subpar and certainly doesn’t live up to any 4-star standards. Open wires, uncovered electrical points, broken doors, and unfinished wardrobes all added to the poor impression. I’ve attached photos to show the reality. ( The pics with wooden flooring are from the first room and the others from the second room with carpet flooring) It makes one wonder if MakeMyTrip has some sort of arrangement with this hotel, as they continued to allocate it to us despite our concerns—an experience that felt more like customer exploitation than genuine service. The only redeeming aspect of this property is the scenic view it offers, but sadly, that alone cannot make up for such a disappointing stay.

An average hotel with average amenities. The building is quite old. Our room, the bathroom level and rest of the room, had a difference of 1 foot! so every time you bathroom, you jump 1 foot. Dangerous especially for seniors and physically challenged people. Food was average. There is only one lift. Dining room staff is very arrogant.

Mountview at Pahalgam is an excellet abode to stay. The rooms are spacious and comfortable. The staff are friendly and extremely cooperative. The view from the room is highly scenic and pleasant.The food there is very delicious. We really enjoyed the stay there.

Worst hotel and they gave dirtiest room and when I shouted they changed the room and that also dirty. Bakwass food

Room was excellent with nice river and mountain view. Food was also very tasty. Staff is also very cooperative.