月之艦隊莊園飯店(Moonfleet Manor - A Luxury Family Hotel)

The hotel has a major flaw that ruins the experience. The restaurant / service. Cannot fault the staff for their friendliness. It seems to be the kitchen. Perhaps if the food was not so complicated it wouldn’t take so long! Place an order for drinks and food, it’s possible that your drinks will arrive after your starters. And when they do, the beer is warm. Send it back. Get another warm bottle. Out of stock on some of the wines. Very expensive drinks in general. Now for the food. I ended up ordering from the kids menu as the adults was so pretentious to the point it was not nice. Had a bbq carrot on pearl barley, the “crispy” onions were like rubber. The barley tasted like you were eating a soap bar. And the carrot was raw and charred. Every adult main I had was served with cav Nero which had been washed and cooked with sea water, then coated in enough salt to dry store a pig carcass over winter. Wife had a cod, it was cold in the middle. Sent it back, came back 5 mins later with the comment “chef says it’s ok” with the same fish just now colder and probably touched by many, 1 at least was the server who prodded it as he walked away. Often you had to wait at least an hour for your food, and when I say your drinks could arrive after. It’s that bad. Table next to us had eaten their starters before the 2 cocktails they had ordered at the start came out. When you consider a starter is ~£10 and a main ~£20 Dinner time with the kids could take over 2 and a half hours so bring your own entertainment. They do have games and a cinema. Which are needed to keep the kids entertained. To review the rest of the hotel. Rooms very nice. Staff very friendly and kind and caring - although I would say the chefs need a fire lit underneath them, and the wait staff trained on time management. Games hall excellent Other facilities top notch. If it weren’t for the dire slow service and overly pretentious undercooked over seasoned food it would have been an amazing stay. Kids enjoyed it over Chris**as, but asked if they could eat somewhere else as it took so long. I’m just appalled about being given back undercooked cold fish. Suffice to say, it didn’t get eaten and went back on the plate - when there were 2 items on the plate - the fish and some charred salted veg, it’s pretty bad. Good thing I have some crisps, cheese and crackers upstairs in the room!!! Unfortunately no one seems to deliver to the hotel either so take away is off. But Mc Donald’s is about a 10 mins drive away. This has been our 5th stay here. And it’s been getting progressively worst. This was our most expensive stay yet at ~£1000 a night. Think it will be our last as well. It’s been a bit of a let down. We’re not the only guests feeling this way. It’s a common discussion point amongst the guests during idle chit chat at tables between us, well we are often sat at the same tables and often spend at minimum of 4hours a day sat next to each other! Just watching a family play mon

Great all-round experience. Lovely location, very friendly and attentive staff and a classy, but chilled and informal a**osphere. Excellent facilities, with loads to do indoors for all ages if weather doesn't permit exploring the beautiful nearby coastal path. Highly recommend, will definitely be back.

This hotel does have a good vibe in the rooms and the lounges are great. Lots of choice to relax in great spaces. There is a however! The menus are definitely targeted towards younger audiences so if you’re going there expecting a full dining experience, you will be disappointed . The food is underwhelming and very overpriced I chose the posh fish and chips, which was a small, cold chunk of cod, completed with its plastic wrapping that it was cooked in found amongst the flakes of fish ! Drinks order was simple however, the waiters managed to get that wrong too! ( note the best and most efficient and friendly waitress was Sophie a real asset to the team criticism does not definitely apply to her) We were served a cheese plate with spoons, no knives in sight ! It was my retirement weekend, the hotel were fully aware of that. They asked me to re-order another plate of food or to take away the plastic and reheat or redo. The fish. I just wanted to go with something that was safe and quick as my partner nearly finished his meal - so I went for some French fries and the small beef starter. Noted some other similar complaints re food and service on trip advisor ..! The bill… I was told that the fries and the unfinished starter for my main meal would be taken off the bill ! It would’ve been nice if we’ve been offered some drinks or had the wine taken off the bill as well .. the female manager , was overfamiliar loud and unprofessional compared to her staff junior staff member Sophie. The dining staff are clearly lacking in training, understanding the menu and completing tasks that seem to us quite simple., ie cheese should be served with a knife, not a spoon ! - There were lots of young families there which we like , clearly lots of repeat bookers and I think this hotel and the menu would probably be great for them, but anybody wanting a special dining experience in a luxury hotel I would steer clear - this is not comparable with the pig or Woolacombe bay . Another special mention for the Spa trea**ent. In particular Charlotte, who is attention to detail and professionalism was really appreciated.. There was a mistake made with my booking. I was expecting a hot stone massage on the Saturday that was definitely booked - It had mysteriously disappeared from the books! The hotel gave me a small box of chocolates to say sorry, and they made room for me to have the massage the following day. Offering me a more lengthy massage, but I didn’t have time to take advantage of that offer and paid for the 60 minutes instead. We won’t return, given the catering and hospitality we received. Very disappointed overall

We booked a 'luxury spa break' having checked that the hotel was wheelchair accessible. It wasn't. The lift wasn't big enough to take a regular sized wheelchair and the doorways were all very narrow. No disabled parking bays so had to park a ways away from the hotel entrance: no easy to push a wheelchair up the slope. The receptionist was pretty aggressive when I asked about more accessible parking, and berated me for 'not booking directly', when I had used the phone number on the hotel's own website. The spa pool was a shed down a path near the hotel: awful facilities, really horrible. The food was dire: corn on the cob served still frozen in the middle..... twice, even after being sent back with a request for a replacement. If they can't even defrost a corn on the cob.... Breakfast was okay. It was a pretty awful experience, even though the location is lovely. I would avoid the place completely

Visited Moonfleet Manor for afternoon tea. We were seated by a lovely young man who explained that our afternoon tea came with unlimited teas and coffees etc. We were there for two hours. Not once did anyone check if we were ok. Not asked if we wanted more tea or coffee or any other drinks. They weren't exactly busy. I had to hunt someone down to get a drink. £70 for afternoon tea for two- four small finger sandwiches each, two scones and a couple of cakes. No spoon to eat the lemon meringue in a glass either. Mediocre at best, not worth the huge expense. £21 for a glass of wine and a cider too! Disappointed to say the least, especially as this was a present from our daughter.

We went to this hotel for lunch. It was very disappointing. Food was tiny portions, and extortionately priced. I had a vegan sandwich with tomatoes and avocado and some kind of chutney thing, on sourdough bread. It wasn't a sandwich it was a tiny slice of sourdough bread with the ingredients on top. It was tasty but not enough, tiny portion. We also had a glass of sparkling rose which was less than the usual measure - only being half of a flute glass when it should've been 2 thirds of the glass. They also added a service charge which was a joke considering it took them 25 minutes to finally bring us our bill. Service was slow, and the actual hotel is looking tatty on the outside along with its patio.

Kids at risk from staff here. Caught a manager called George in the toilets with one of my kids saying he could not pull his zip down. No back ground checks and an awful manager called 'Michelle' who seemed unprofessional and just seemed to sit there doing nothing. Rooms are over priced for what they are. Do not book a room here. You cant swim in the sea surrounding this over priced place. Food was awful and rediculisly over priced. You get a chewy steak low quality and about 13 chips for nearly 30 quid! Sauce is extra! All i heard from the kitchen was shouting and my whole stay way awful. Don't listen to the over reviews these people do not know what they are doing and your kids are at risk!

Don't bother with "Morning Coffee" absolute shambles. Banana cake was dry and inedible. Two coffees -£9. No decaf coffee beans so made in a cafetiere - Luke warm and resembling mud. Must try a lot harder !

Dreadful! Called for two coffees and one slice of cake. Coffee ok, cake more butter icing than cake, and no other option. Total price £15. Shocking. Service was unsmiling and minimal. Keep well clear!