Sonia小樽飯店的評論

住宿方回覆: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your valuable review despite your busy schedule. We apologize for the inconvenience caused by the strange noises from the air conditioning. We are currently investigating the cause of the issue you pointed out. Once we have identified the cause, we will make improvements immediately. We are also relieved to receive words of praise regarding the service provided by our staff. In addition to the room you stayed in this time, we also have room types with new facilities. If you would like to stay with us again, we would appreciate it if you would consider staying in one of our new room types. Hotel Sonia Otaru Front Desk

住宿方回覆: Thank you for staying at Hotel Sonia Otaru. We are very happy to receive your compliments about the location and atmosphere of the hotel. Our hotel is decorated with antique ornaments that match the Otaru cityscape, creating a retro atmosphere. In addition, the existing building is already over 30 years old, so some parts of it may feel old. We are making repairs where necessary, but there are some areas where it is difficult to immediately improve the facilities, such as the ceiling. We will take your comments as valuable feedback and use them as a reference for the future. We appreciate your post despite your busy schedule. All of our staff look forward to welcoming you again. Hotel Sonia Otaru Front Desk

住宿方回覆: Thank you very much for having stayed with us, and taking time to write the feedback to us. It seems that you enjoyed your time in our hotel. The Otaru Snow Light Path Festival has been one of the popular event in Otaru. We are looking forward to seeing you next time. Hotel Sonia Otaru Reception

住宿方回覆: Thank you for staying at HOTEL Sonia Otaru. It is always a pleasure to read such good comments about our hotel, and we are delighted to hear that you had a great stay. Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation. We hope to welcome you again at our hotel. HOTEL SONIA OTARU

住宿方回覆: Thank you for staying at Hotel Sonia Otaru. Thank you very much. Thank you again for taking the time to share your impressions of your stay with us. However, we are very sorry for the numerous shortcomings. We sincerely apologize for the unpleasant experience, especially the stains and dust on the sheets. The furniture in the rooms is all retro, so the construction looks old, so we hope you will understand. In addition, the staff in charge at the time checked the Wi-Fi, and other guests on the same floor were able to use it without any problems, and there was no problem with the Wi-Fi equipment. However, if we did not inform you of the results, we would be very sorry. We are very sorry that various shortcomings occurred despite your stay this time. We will share this matter thoroughly within the company and work on improving it as soon as possible, so all of our staff would like to ask you to stay at Hotel Sonia Otaru again if you have the opportunity. Hotel Sonia Otaru Reception

住宿方回覆: Thank you for staying at HOTEL SONIA OTARU and your generous review of our hotel. We appreciate you taking the time to write to us. We apologize for the inconvenience regarding the parking lot. We keep working hard to make the accommodation more comfortable for the guests. When you travel to the Otaru area in the future, we sincerely hope that you will consider our hotel for your stay. And thank you for your nice pics.

住宿方回覆: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodation options. We would also like to thank you for your kind comments regarding your stay at our hotel. We are very relieved to hear that the breakfast at restaurant "Il Onay" suited your taste. For dinner, we have prepared dishes that follow the theme of sushi and grill, and we also have vegetable and meat dishes, so there is something for everyone to enjoy. We hope that you will use our hotel again when you visit Otaru. All our staff look forward to seeing you again. Hotel Sonia Otaru Front Desk

住宿方回覆: Thank you so much for your recent stay, and having left the feedback to us. We are so glad to hear that you have enjoyed our onsen spa. Also, your comment regarding the guestroom will be much appreciated, which will make our services and facilities to be improved. If you have chance to visit Otaru next time, please use Hotel Sonia Otaru again. Hotel Sonia Otaru Reception

住宿方回覆: Thank you for staying at Hotel Sonia Otaru. The hot spring on the top floor of the main building has different views for men and women. The women's large bath has a view of the city but has an open-air bath, while the men's large bath only has an indoor bath, but you can relax while looking at the view of the Otaru Canal. In addition, the Sekkisei amenities are very popular and have been very well received by guests who have stayed with us. We are very happy that our guests were satisfied with the facilities and amenities. Also, since there is a cafe next to the front desk, we did not prepare coffee. We will take this into consideration to improve our customer service in the future. Thank you for your valuable opinions and warm comments despite your busy schedule. We look forward to seeing you again. Hotel Sonia Otaru Front Desk

住宿方回覆: この度は、ホテルソニア小樽にご宿泊いただきまして、誠にありがとうございました。 又、高い評価と沢山のお褒めの言葉もお寄せいただきまして、スタッフ一同重ねてお礼申し上げます。 お部屋、朝食、周辺へのアクセスやスタッフの対応まで、ご滞在に関する全てにおいてご満足いただけたことを大変嬉しく思います。又、次回もこちらにご宿泊したいというお言葉までちょうだいし、感謝の気持ちでいっぱいです。この仕事に従事するものとしてこれ以上の喜びはございません。 いただいたコメントを励みに、これからもスタッフ一同より一層精進してまいりますので、次回お戻りになる日を楽しみにお待ちしております。 ご利用ありがとうございました。 ホテルソニア小樽 フロント

住宿方回覆: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodation options available. We are very happy to receive your compliments regarding our parking staff and facilities. However, we would like to sincerely apologize that your stay did not meet your expectations and for any inconvenience caused by the dirty bedding and noise. We will share the feedback we received from our customers with our staff and provide thorough guidance to ensure that such incidents do not occur in the future. We hope you will use our hotel again. Hotel Sonia Otaru Front Desk

住宿方回覆: Thank you very much for staying at Hotel Sonia Otaru. Also, we appreciate you for taking the time to leave a comment despite your busy schedule. However, we are very sorry that we were unable to meet your expectations despite your stay. Although it may be difficult to improve some aspects of the facilities immediately, we will work to address any improvements that we can make as quickly as possible. In addition, our hotel offers rooms of various sizes. For 3 or more people, we also have a Deluxe Family Triple room that is 45 m2, so we hope you will use this information as a reference the next time you stay with us. We will continue to work hard to make our guests' stay as comfortable as possible, so we hope that you will visit us again. Hotel Sonia Otaru Reception

住宿方回覆: Thank you so much for your recent stay, and having left the review. We sincerely apologize for the lack of cleanliness in your room. Given your precious opinion, it will be closely examined to improve our cleaning operations. Although it could be hard to improve immediately some of our facilities, we will try our best to maintain them so that we are able to provide comfortable stay to our guests. If you have chance to visit Otaru next time, please use Hotel Sonia Otaru again. Hotel Sonia Otaru Reception

住宿方回覆: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your kind comments despite your busy schedule. We are relieved to hear that you enjoyed the view of the Otaru Canal from your room. We are very pleased that we were able to convey to you the greatest attraction of being able to view the Otaru Canal from your room, and that you also praised the English skills of our front desk staff and the room facilities. We hope that you will choose our hotel again when you visit Otaru. We look forward to seeing you again. Hotel Sonia Otaru Front Desk