訪訪客用戶The hotel staff were all very polite and did their best to help with any small questions or problems.
However, the room had a constantly running faucet, which needs repair. Additionally, there were cockroaches everywhere, so people who are sensitive to that might not be able to stay here. There were also dead cockroaches inside the refrigerator, raising doubts about whether proper cleaning is being done.
訪訪客用戶We checked in around 7 pm with a gentleman that has a unique name should have told him to write it down I apologize but I hope you get recognition he checked us in and we were on our way to enjoy the resort unfortunately 3 hours later we noticed our ac not working and I told him about he said I'll said a tech when we came back in wasn't fixed so I called front desk and James answered apologizing about the situation and that unfortunately he couldn't do anything till the mornin, in the morning Zoe and Jillian helped my family with our extension and were able to move us to a more comfortable room with a working ac thank you all so much for going above and beyond we had a blast!! Definitely going back!!