We only stayed at this property because it's Marriot and it's close to the airport with our flight being early the next morning. Despite the name and reputation, this hotel and our overall experience was subpar. First, we came to our room to find the toilet clogged. Of course, we didn't know this when our kids hit the bathroom after our long trip, and after the 3 of them took care of business, the toilet overflowed, completely flooding the bathroom and into the hall. We called down to get some help and after a couple tries of calling the front desk with no one answering, we finally got through and they said they would send maintenance to take a look. A few minutes later, a gentleman arrived that was there to give us more towels. He had no idea about our toilet and just had towels. He was very confused. A few minutes after he left the maintenance worker arrived. He went in the bathroom and plunged the toilet, flushed it once, and then told us there was nothing wrong. He wiped up the water from the floor with the towels, took the towels, and left. He was not very polite at all and I'm not sure why he would tell us there was no problem considering the water overflowed everywhere. No one cleaned up the floor either, this WAS used toilet water! We put towels down on the floor and tried to avoid the toilet in our room as much as we could the remainder of our stay, which luckily was until early the next morning. To top it all off, the beds were very hard and uncomfortable.
翻譯