奧裡利亞Orilla Farmers' Market附近住宿

I have mobility issues and in all fairness I didn’t disclose this when I booked. Our room 220 and another family looking for 215 had difficulty finding the rooms. We went the elevator to floor 2. There was an L shaped hallway. Finally found a door that indicated where our rooms were. It was approximately 8 steps down to a very small landing and another 3 steps up. Not accessible at all Room was clean and quite nice We had dinner with friends at Fionn’s. Again, there was a ramp to the patio that is made narrow by the bikes in the bike rack. To get into the restaurant, again was 10 stairs up. We waited and the host brought my walker upstairs to the restaurant. Washrooms again down 2 flights of stairs. I had someone carry my walker back down the stairs. Only 2 of 4 of us really enjoyed the meal. The side of beans was hard, steak pie not very hot, Yorkshire pudding and steak wrap is quite cold. Service was not very good. Employees standing around as I waved my hand multiple times to get someone’s attention. Overall, I would not recommend this restaurant.

酒店不錯,服務很棒。

Have stayed in the past, probably 10 years ago now and really enjoyed our stay at that time. So, this time around we were coming for a concert @ ****** Rama and to do a bit of cycling the following day. We booked through ******* but also checked the hotel site and they had no mention of not allowing bicycles in your room. Well to our surprise upon checking in, right at the reception is a sign on the counter, no bicycles allowed. To top it off, if they caught you sneaking a bicycle into the room, they would charge you $250.00. We asked the front desk staff if they had a storage room where we could put the bikes overnight. That was responded with a rather snarky & smirky response of NO. They suggested we leave the bikes on the bike rack outside of the front door overnight, to which I responded, not a chance. To the non cyclist's out there, you would probably say what's all the fuss about with bicycles, well, like many things these days, they aren't inexpensive. My partner spoke to the manager and she got an even nastier reception and response. We wound up going across the road to a small motel, not as nice of a place as Stone Gate but the owner was gracious enough to allow us to bring the bikes in the room. To add to the story, 5 days later, my partner receives a phone call from some rude, obnoxious employee of Stone Gate to discuss our dissatisfaction. Probably due to the fact I gave them a bad review on their Facebook page. The employee was hard to understand, obviously English was not his first language and mentioned that the review would not help their business. A true genius if there ever was one, if you are in the service industry, customer satisfaction is key and if you don't like negative reviews, treat your guests in a more professional manner. Then after a few minute discussion back and forth, he obviously became quite agitated and hung up. Great customer relations on their part. Well, now I will post a bad review wherever and whenever possible and never recommend this business.

This was to be yet another stay at this hotel. We had been there several times prior to this visit. Before the pandemic it was a decent place to stay at a decent price. After our experience last night....we will NEVER be back. Perhaps it is time for a name change. I am not sure the word QUALITY should be included in the name. At time of reservation I requested one of the rooms that we had stayed in before due to mobility issues. These rooms are easily accessible to enter hotel via room key...and also because of the patio door access, once room has been opened. This time we were booked into a room WAY around the back with access to the room around the building. (1st issue). When we were settling into room, I sat down on bed and was greeted by a hard object. The bed was made up in perfect order, but when I pulled back the covers the hard object revealed itself to be the room's smoke detector. Called front desk to inform them of this. They promptly came to inspect. We were told that it must have been accidentally in the bed. I ask, HOW....bed was made up and detector was tucked in a fold. Obviously had to be aware it was there in the making of bed. Next, a test of said detector proved it to be not working. Staff said they will take this unit and return with a new one. Sat and waited for 15 minutes and no return...BUT, in the meantime, my husband discovered stale pizza crusts under the A/C unit as well as a brochure (also in the bed where the smoke detector was found). He then started to pull back sheets on the 2nd bed and saw brown staining on the sides of the bottom sheet. Upon being brave enough to sniff the bedding, he said that it didn't smell like it had been washed any time recently. We used the ice bucket liner, picked up the pizza crusts, and the brochure and took them to the front desk to show them the filth that was in a room that was SUPPOSED to be CLEAN! At this point we informed them that we would NOT be staying here, were cancelling our upcoming reservation, and would like to be refunded. They offered us a move to another room, but no thanks. At the time of writing this review I am STILL awaiting the refund for the price of the room. This stay was to be part of my anniversary package of Orillia Opera House, dinner out and a stay at a hotel with a pool to have a swim.

如果您是流動障礙者,不要通過預訂或價格線等折扣網站預訂這家酒店。您可能不會得到一樓的房間,他們無法在入住時更改,也沒有電梯。除此之外,還可以。適合連鎖和價位。房間和早餐區超級乾淨。早餐比預期的要好,有培根和一個小煎蛋。房間內設施很棒 - 咖啡、微波爐、冰箱、熨斗/熨衣板和漂亮的衣櫃。我唯一的抱怨(除了二樓房間)是隻有一個牀頭櫃。我們旅行時使用了相當多的電子產品,而且有它們在牀頭會很棒。互聯網很強大,電視有線頻道也很好。我發現旅行時越來越少見了。當你在路上時,有像樣的電視有很多話要說!很容易找到,方便飲食和******。一切都在15分鐘的車程內。酒店停車場也有很多免費停車場。我可能會再次預訂我們的******旅行。

Paid $320/night for a room that should have been $135. - Broken furniture - musty old funky smell - rooms are desperate for updating - bed sagged - very noisy AC - loud rattling pipes in the walls when neighbors showered - unwashed dishes in cupboards - mold, earwigs, and spiders in the bathroom - bathroom counter 8” lower than modern standard - carpet made us want to keep our shoes on - front desk staff, while friendly, had no interest in hearing our complaints - no room cleaning service during our stay (COVID is long since done, people). - Feel ripped off and won't ever stay at this hotel again (and maybe no other Best Western Plus now)

不知道奧裏利亞有萬豪費爾菲爾德所以我們出行去看一些朋友就決定入住,絕對驚豔,早餐很棒工作人員很棒,房間很漂亮,感覺就像在高端酒店一樣我從來沒有遇到過如此友好的工作人員,每天都有幫助。很少能找到乾淨安靜的好酒店。價格很猛,他們有各種折扣代碼(CAA,老年人價格,政府等!)很棒的住宿地點。

這不是一家5星級的上市酒店!但我給它5星,因爲它是真實的,很高興成爲這裏的客人。他們值得如此高的評分,因爲工作人員的熱情,乾淨,設備齊全的酒店。感謝您的訪問。