Higher the expectation, higher the disappointment aptly describes my experience at the GemPark. Rates they charge do not justify the service they offer..Many better options available. The rooms were ordinary, old and ageing . Passage light didn't go off whole night. Repeated calls to housekeeping didn't solve the problem...restroom fittings broken. Food was cold and bland on the day of arrival..had to fight with duty managers for hot food which was arranged promptly. Most of the facilities(pool, dance area) were out of service(under maintenance). Big let down for kids.. Staff (Duty Managers) need to show more empathy and understanding towards dissatisfied customers..Even after airing our grivences and feedback, no care attitude disappointed us greatly... Apart from location nothing to write home about. NOT RECOMMENDED.
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