凱藝飯店(Quality Inn Olive Branch)

Good room

This hotel is way overpriced. The bathroom ceiling, sporadically on the walls, and the shower curtain were covered in black mold. The TV was broken. The smoke alarm started going off when I used the hair dryer. I had to physically unplug it from the wall as it would not stop beeping. I tried to contact Orbitz for a partial refund, and the chat service goes in circles. I was moving cross country, and did not have to proper time to call them. I will not be using Orbitz after this experience.

I had to check out out early because of the lack of cleanness. The room had different color stains on the wall & floors. On top of that my bed a an infestation of roaches!

Check in was slow. Once i got to check in, i was informed that my prepaid guaranteed reservation was not available. Forced to take a smoking room which they had the nerve to charge extra for. Then desk manager tried to explain that guaranteed didnt actually mean guaranteed. Wont be back

This property was horrible. The room didn't have an iron or ironing board. The TV and microwave didn't work. The water pressure was terrible. They changed the shower head and left the tub dirty. The lighting is also bad. Housekeeping never came to clean the room. The outside of the property is also unsafe. The need to fix the pavement and walkways.

Super quiet even in the middle of town well lite safe area friendly staff

The rooms could use some deep cleaning and some much needed repairs. There were holes in the walls my room had to be switched 3 times I asked for a refund but was told no because I went through ******* to book the room. I finally found and OK room suitable enough to stay 1 night! This hotel really needs to invest in new linen and more towels and turn up the hot water tank never again will I stay there!

Hotel was below average and deposit for room was not refunded in the time given.

The property and room itself were very pleasant. It was clean in the bed was comfortable with plenty of pillows. The blanket, however, was very thin, and there was not an extra blanket in the room. We were only given one bath towel for two people. I went down to the desk and requested more towels, and was handed two bathmats. In addition, the shower curtain did not stay closed and water went absolutely everywhere. The quick breakfast in the morning had very little with most of the bins being empty.