The staff was very attentive and polite. The rooms are well constructed but, not all the outlets worked. I wish I had known about the 32$-a-day parking.
We decided to stay somewhere different from our usual hotel when we visit OKC. We chose AC hotel for its location, price and pictures of the room. I did not absolutely hate it, but I would not be back. Our room was dirty. Upon arrival I can tell the room had not been cleaned enough between guests. The floor felt dirty on my bare feet. There was hair and dust on the window sill. Hair in the shower, shampoo streaks on the glass door and the toilet looked dirty too. On day of checkout, I dropped water and went to clean it with a towel and it was FILTHY! During my checkout I stopped to ask the receptionist a question about my valet fee and her tone was so rude, as if my question was stupid (and maybe it was) but damn girl, who pissed you off? Overall the experience was disappointing. Oh, but the Valet team was great!
I will preface this by saying that the manager and front desk person did address my issues and did do their best to correct the issues. I was traveling to OKC to meet up with my son and his family for his birthday. We were wanting to have dinner at Ramsey's Kitchen and I wanted a hotel near that location. I tried for several days to find a hotel in OKC that didn't have terrible reviews and offered breakfast. Not having breakfast was a deal breaker for me. Since my son has a 5 year old daughter - we needed breakfast. I called Marriott, after not having any luck on the website, and was offered this hotel with the breakfast rate. I checked the reviews and while they weren't terrible, not all of them were great. But the hotel was in the area that I needed, so I booked it. I had two queen rooms: 419 and 421. Both were clean on the surface. However when I dropped a vitamin on the floor and was down trying to find it, instead I found a LOT of trash (some disgusting) under the dresser. That was my straw. As to the actual room conditions: there is condensation around the windows and water pools on the window sill in both rooms. The paint/paper is peeling away from the walls near the AC in both rooms. There is a pink stain on one wall - in each room. And the baseboard in the bathroom in room 421, under the sink is peeling away from the wall. On the surface those are minor issues. There is a mini fridge, microwave and coffee pot in the room. There isn't a closet but rather a wardrobe that is rather small. You have to hang your clothes front to back rather than side to side like a normal closet. That made getting to items in the back hard. The dresser is comprised of a storage box type. Those were stained/dirty. The lighting in the bathroom leaves a lot to be desired when it comes to doing makeup. I did like the walk in glass shower. There is lotion, shampoo, conditioner, body wash and hand soap in the room, if you forget yours. The beds were awesome. They were very comfortable and I have zero complaints about them. There is ample storage on the dresser and quite a few power outlets. My main issue aside from the unfortunate find under the dresser was the breakfast. There is a menu in the room. But those items listed for breakfast is not what is offered. Or at least not what we were offered. We stayed three days. On day one we were offered eggs (either liquid or powder), sausage, and toast. I asked for toast and fruit. I was given semi cold toast and a tangerine. There was no cereal, no pastries, no omelets, no other sides or menu items as listed on the room menu. I don't recall if there was juice or not - but it wasn't in the breakfast area. I was told at check in that breakfast was ”cooked to order.” Cooked to order in advance - not upon order. There was coffee and hot water in the lobby. Day two- the same as the day before. I got toast and two bananas. The breakfast person was very apologetic. I explained that I am limited to what I can eat and there
不錯
99 則評論
4.0/5
每晚起價
NT$2,629
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4.4/5
滿意
This hotel is in a great location and the staff was very friendly. We stayed in Bricktown for spring break and it was a central location to everything we wanted to do- about 15 minutes from everything outside of Bricktown. There is no free parking. We chose to do the valet for $34 a night, but there is a parking lot across the street for the same price. Our first night of valet was comped because it took over 30 minutes for us to get our car. We didn't have an issue after that. The hotel room was average. I suggest you bring your own pillows. Our 5 year old twin boys slept on the pull-out couch, but they are pretty easy going. Breakfast was also average. We stayed 2 nights and they had variations each morning. The pool was big but NOT HEATED. This doesn't seem like a big deal, but man was it chilly! The spa was also large and clean. Our twins had a great time swimming and it was the highlight of our trip :)
Kkwa829This is a pleasant, well-maintained property that delivers an experience consistent with what you would expect from Holiday Inn Express. Most importantly, the room was clean and comfortable, and everything was in working order. Common areas were well-kept and inviting. Front desk personnel were friendly. I inquired about a late checkout and was cheerfully offered a 2 PM checkout, which I appreciated (things like that are remembered). Parking (self-parking) is $15 per night, with in-and-out privileges. That seems reasonable for an urban hotel near the heart of a medium-sized city. The parking is in an outdoor lot behind the hotel, with access controlled by your room key activating a swing arm (a swing arm also guards the lot exit, but it lifts automatically; no key card is required to lift it). Hotel guests may keep their cars in the lot during the afternoon after checkout provided they do not leave the lot and attempt to re-enter the lot. The ”Bricktown” development (seemingly Oklahoma City's attempt to replicate the San Antonio River Walk) is a short 2-block walk from the hotel. A stroll along the canal is a nice experience. The complimentary breakfast was standard Holiday Inn Express fare, with staff doing a nice job keeping hot items restocked. Hot items included a pancake machine, freshly made oatmeal, sausage links, potatoes, and pre-fab cheese ”omelets”. The fitness center is fairly run-of-the-mill for mid-tier lodging, with two treadmills, an elliptical machine, a bike, a weight machine, some dumbbells, medicine balls, and a weight bench. I appreciate that the room had a microwave and dorm-sized refrigerator. A couple of small nits: (1) The fitness center had music coming through speakers in the ceiling, and it was loud. When standing on the elliptical machine, the speaker was within a short distance of my head. Hey hotel: it's 2024; people generally bring their own audio entertainment to their workouts. (2) While I appreciated the late (2 PM) checkout, I did find myself locked out of my room at 1 PM so had to go back down to the desk to get the key reauthorized. Overall, however, I would recommend this property and would stay again were my travels take me to downtown OK City.
訪訪客用戶This is an older location. The bathroom tile had been repaired many times. There was trash lying on the hall floor - I saw housekeeping in the floor but the trash was still there hours later into the next day. Breakfast was cold. Not room temp but cold. Eggs, bacon, biscuit. Orange juice was watered down and flavorless. Disappointed. Not the HGI we love and expect.