塞雷納冒險飯店-希爾頓啟繽精選飯店(Serena Hotel Aventura Miami, Tapestry Collection by Hilton)

Honestly it was clean and modern, better than other Hilton brand hotels.

El hotel esta muy cuidado y limpio. Mi habitación no era como la solicité (dos camas) sin embargo el gerente amablemente me explicó la situación y me ofreció una habitación de acuerdo a mi gusto.

Yo pedí q por favor me limpiaran mi habitación y no la hicieron me me dieron toallas limpies ni se aseó el baño Muy mal q no te limpien

Excelente hotel. Perto do Aventura Mall. Boa academia. Funcionários cordiais.

I stayed at your hotel with my family last Thursday to Friday, my two girls, my wife and I, got stranded in Miami to get home, so we bouth a ticket from the Fort Laureldale Airport, we though a night arround Aventura Mall would be nice. The service was poor, we got ther arround 7 P.M., they where training someone at the front desk. We paid $245.00 for the night and when we got to it, there was no help with the bags and the front desk did nothing at all, not even a smile. We got our room and saw that bottled water was $6, we where thirsty so we took it from down stairs. I called the front desk to ask if the coffe was also charged and the guy at front desk said yes, then someone told us it was not. At breakfast they had only one waiter and no buffet, she made her best to serve us, but she seemed worried and over worked, waffles where not the best and there was no salt at the table, we did not wanted to bother the lady, the honey was blocked I had to fixed. The Hotel looks good but is very poor located for the price, and I know that is not under your control, but amenities is nothing with bad or just lack of service, your staff is under paid or unhappy and us the customers pay for it.

Es un edificio muy nuevo entonces todo está muy bien. Lo que no nos gustó fue que Solicitamos limpieza de la habitación y no lo hicieron 2 días de los cinco que estuvimos y la señora de los desayunos que era muy amable y comprometida estaba sola para atender a la gente, no tenían más personal, yo creo que ese es el problema no tienen personal suficiente

i didn't like the attitude of the people at the hotel. most acted like i was doing them a favor staying there. anytime i asked if someone could help me do something the answer was always no.

This building is shared with an office building. The area is surrounded by construction activities on three sides. Fire alarm was being tested in the early morning and told to evacuate. That said, the bed was comfortable and the black out curtains were great.

Hotel muito bom, bem localizado, só o serviço de quarto deixou a desejar faltou toalha e não limpava a partir de café expresso e nem lavava as xícaras