大洋城西歡朋套房飯店(Hampton Inn & Suites by Hilton Ocean City West)

My family was evicted from our one-night stay at this hotel. We checked in on Saturday at 6:30 pm after a 2.5-hour drive. Upon arrival, I asked for a late checkout since my daughter's competition would not begin until 1:30 pm the next day. I was told that I could get a 12 pm checkout time. Well, that is not what happened. Promptly at 11 am the housekeeping staff came ready to clean the room. After we told them we had a late check out we then received a call from the front desk stating there was not a late check to request listed. We were told that we had 10 minutes to vacate the room. This was horrible. What happened to empathy or even believing the customer? I have never been kicked out of a hotel before. This was humiliating.

Well first let me say, I’m part of a traveling blog/pod cast and we have just under a million follower’s, however I haven’t shared my experience yet. I am still confused! So check in was great, staff seemed pleasant, hotel seemed clean and updated. After giving our room keys we walked to our room where I quickly realized this was not the room I requested. So a little back story. I decided to take my mom, sister and 2 kids on a short getaway for my mother’s birthday. The room had a king size bed and a sofa (pull out bed). Clearly not enough room for my family. I quickly call the front desk they put us on hold, we decide to go back down to talk to them in person. The manager is called over to try and fix the issue. He does some typing and apologizing and tells up he is unable to move us for tonight. He offers us a pull out bed and 50$ off. He also started we would get the room we paid for tomorrow. I’m now feeling uncomfortable but I travel a lot so I am attempting to be understanding. Day 2, we leave the hotel to go to the beach around 10:45. Before leaving I call the front desk and let the same young man that checked us in know of our plans for the day. He tells me the manager is not in yet and we will have to wait to change rooms. I say okay, can you let him know I called and to please keep our room. Fast forward to about 3/4pm . Hotel manager tells me he has been calling, ( I have no missed call).

Charged extra fifty dollars as a incidental damage insurance charge, first time I have ever paid that

Essence was amazing during check in. She greeted me by name as I walked into the hotel. Several other staff members did the same.

The people above us made a lot of noise after midnight. The lobby bathroom needed cleaning. The room was great and we really appreciated late checkout!

We loved the provided breakfast and the cleanliness of the room! Very relaxing and enjoyable. Would stay here again!

It was amazing. Carr in the breakfast area was great. Francis was very helpful with room extension. Angie in housekeeping did an amazing job.

Easy check in, breakfast was good and family friendly. Convenient to restaurants and outlets including a late night ice cream shop next door.

Location was great. Staff was caring and kind. Shout out to Carr in the breakfast area. Great service and very helpful.