機場貝斯特韋斯特優質套房飯店(Best Western Plus Airport Inn Suites)

They suck

The stay started Friday 5/19 with a bum in parking lot. Then upon checking in with an unfriendly front desk girl. We got to our room and it smelled like smoke, mostly in the bathroom. During the night a party was going on next door.it ended with a loud thud against our wall like someone was banging into walls or furniture. Then we went down to breakfast. The drugged out bum in parking lot had made his way inside, we had to be locked in the breakfast area while the front staff tried to persuade the bum to get out. He finally left. The only time he is not in parking lot is at night but he leaves behind his garbage. When we left this day he was cutting something white with a credit card and snorting it. Then, this morning 5/21, at 6am someone was knocking on our door. Startled I got up and a large man was trying to get in and when I said I didn’t know him he told me, I just called you on the phone. I told him to go away n I don’t know him. We left and were never asked how our stay was. We will never come back to Oakland again!

Nice room hands dow, this hotel is truly a diamond in the rough. Part of town that is, got in later and was nervous about car being maybe broken into...parked amongst many and took everything out. No issues. Front desk gal very friendly and saw the catfood out front and there were a few kitties and 2 racoons...mini zoo!! Did hear a sideshow and fast cars squeeling and racing in vicinity, wanted to go see but thought better of it! Extremely awesome rooms, huge, spacious!! Yes a diamond in the rough and a pristine oasis as stated before. Barring any outside activity. Cross your fingers!!!

Hotel searchers BEWARE! This property has strong potential to ruin your vacation! Amenities specifically the hot tub was not working which was our primary reason for booking this property No service technician was called to repair throughout our stay Hot water in shower was not working on occasion as well Feral cats roaming property, insect infestation in rooms, no housekeeping Dec 24/25, dirty public facilities, etc Staff is very rude, dismissive, unprofessional and overall poorly trained No manager on site to address our concerns and was also uninterested in discussing our concerns when finally ran into as checking out and over phone call Very very disappointed indeed

Stay away from this property if you are looking for customer service, quality, and services that they advertise online. Horrible customer service and unresponsive and unprofessional management. We stayed there for 4 nights in Dec 2023. On our first night, we reported a nonfunctioning hot tub, but nothing was done to get the hot tub fixed during our 4 nights/5 days stay. After sitting in a COLD hot tub, we went back to our room to take a hot shower, but there was no hot water in the shower at the time. It was torture. On top of that, we found a spider on the pillow and took it to the front desk to show the proof. The front desk representative didn’t even offer to replace the pillow. We found sliver fish in the bathroom. At night, we saw a few cats roaming around and sleeping on guests’ cars. There were lots of other hotels available in December 2023 that we could’ve booked, but we booked this hotel because of the hot tub. Also, they had a note on the front desk that there was no housekeeping due to the Christmas holidays, which we were unaware of at the booking. We didn’t want to stay there as there were a lot better/nicer hotels available for lower prices, but we were told that the Manager would call us to resolve our issue. 4 days went by, but no manager made any efforts to even apologize for the lack of services that we paid for. We finally saw manager, Vijay Singh on the site on our last day and tried talking to him. He brushed off our attempt saying that he will review our complaint and get back to us. No action was taken by him until we checked out. Not even a word of apology came out of his mouth. They are compensating their unappealing Industrial location with lack of services. What a shame! Best Western Franchise should be ashamed of letting this management represent their name. It’s a shame they are calling this 0-star property a PLUS to fool people.

Horrible staff. Especially the manager. Booked a room here went to check in lady at the front desk wouldn’t let me because I had a cash app card I was trying to use For my deposit and refused to rent me a room. I had booked through super and already paid for the room and in order to get a refund best western would have to type a letter on an official letter head of the company explaining why we couldn’t rent a room there so I had called and explained this to the manager and told him that’s the only way to get my 300$ back and he said that he wouldn’t do it because he wasn’t making a dime from it smh. Ridiculous unprofessional and rude. Holiday inn is definitely a better choice then this dump.

The hotel is situated near the airport. The inside decor of the hotel was very nicely done. The rooms were nice and cozy. The bed was super comfortable. I slept like a baby. It was extremely quiet considering it was near the airport. The breakfast was really delicious. I will definitely be staying here again.

Fair Hotel, nice rooms, nice pool. Environnement in an industrial zone is probable Not the Best and Most enjoyable Area Breakfast team is Customer oriented, réception as well, this place is finaly fair