霍利奧克－春田/北Homewood Suites by Hilton(Homewood Suites by Hilton Holyoke-Springfield/North)

The hotel was clean and staff were great. Unfortunately, there was a big party above is that went on past 2 am. Loud yelling and our room smelled like pot. Two calls were made to the office at 12:45 and 1:30 with no answer. I guess it’s a party hotel? Won’t be back. Not great for a family with 4 kids

Nice property, very well kept and clean. Staff is wonderful! The floor lamp in my room was broken; the ice machine on my floor didn’t work. I noticed the front desk, they didn’t seem to have been aware of either of those. No ice trays in the freezer, which would have been nice since the machine was out or order. Also, there was no dish washing liquid, which also would have been helpful. The hotel is right next to a huge shopping mall, which is convenient; but also right next to a major highway, which was a little noisy at night, but I got used to that. Some noisy guests in the parking lot, but the noise didn’t last more than a few minutes. It was 2:30 am, so kind of a pain, but again, not lingering enough to call the front desk. Overall, a nice stay and I would stay there again.

Right away let’s start with the staff they were incredible and very polite I love the suites it has a kitchen and a double stove I have a big family so my four kids were in the double queen and I was in living room.I love the privacy of being able to close the door and just do me I also liked the fact it had two tv’s and I liked the pool however I was very sensitive to the chlorine it was very strong but I still stayed and even enjoyed the hot tub.Breakfast was great and I love that check out is at 12pm.

Nice amenities. Clean room. Staff was not very attentive and seemed to not want to be there. Breakfast in the morning was just ok. Items needed to be refilled and everything was room temperature. The pool was nice to have for the kids and we enjoyed the layout of the room. Overall pretty good.

the suites are very nice, although check-in was a mess. Despite reserving a double bed suite, when checking in (after the check in time), I was told that there were none available, and that we would have to wait to check in to see if there were any that needed to be cleaned. Instead, we switched to a king bed suite instead since there was one ready. Not sure why we had a reservation but there was no room available?

The room was spacious and had a fridge and microwave. The amenities included a pool and whirlpool and it was nice for the kids. The staff was friendly and helpful. Breakfast was included and it was good.

First of all, the staff is very friendly and helpful. Elizah in particular helped me solve a tough situation when I was checking in and he was extremely helpful and good willed - above and beyond the call of duty. The property is very comfortable because it's nicely laid out and furnished, and the suites have separate rooms with a reasonable size kitchen with fridge, stovetop, microwave, coffee maker, table and chairs. It's nice because the kitchen area is in a separate room with a door because you can't hear any hum from the fridge with the door closed. The breakfast that's included is good and on Wednesday nights (at least when I was there), they had free wine and snacks in the evening. I always stay here when I'm in the area visiting family.

Very close to all the shops. The room was very quiet even next to the road. However, a few of the tiles were loose around the sink and the drain was broken. The room still functioned correctly, but it looked in need of repair.