邁阿密巴爾港麗思卡爾頓度假村(The Ritz-Carlton Bal Harbour, Miami)

The staff is amazing and the hotel is beautiful. It is a completely different vibe than south beach. Taylor and Marlene were so kind and helped make our stay special! Beautiful beaches and close to great luxury shopping. The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive. If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.

Amazing hotel in a quiet section of North Miami Beach. The hotel was comfortably decorated, had great room amenities and the staff was very friendly and service oriented. Would definitely return when back in Miami Beach.

The front desk was very sarcastic and condescending. The manager was rude and spoke with so much aggression that I couldn’t even speak. I was charged for things I didn’t even use and the hotel not once made me feel good about it being my birthday. Because of how I was treated, I will never come back to that hotel and none of my friends or family will never as well.

Nice hotel with a great service. Rooms are large and comfortable. The hotel is placed in a quiet area with no restaurant and stores nearby, so you need to go with your car every time. The prices of the food and beverages are extremely high at the hotel.

The rooms are beautiful. The food is the downfall. Room service is ridiculous. It’s so overpriced, you feel screwed, in a bad way.

Stay away. This hotel is understaffed, and twice staff did not clean the room by 2 pm, but a person did come to account for the minibar every day. The single restaurant has a limited menu, and terrible breakfast. Go to the nearby St Regis hotel a few building down for an amazing buffet for the same price. Some of the concierge were new to Miami and knew little about the area. The area is far from any restaurants and room service closes at 10pm. The only redeeming value is the view and location to the beach. Skip this hotel.

The staff was amazing and very accommodating. The property was clean and in excellent condition. We enjoyed all of the amenities!