赫爾農莊公園美居飯店(Mercure Hull Grange Park Hotel)

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

Great hotel, good location and attentive staff

The front desk staff are very helpful and friendly. The rooms are very clean and spacious. If you are planning to stay and relax at the property then the hotel is perfect for that, if you are planning to go places it’s difficult to find transportation.

Clean and tidy although a little dated and worn out No fridges available for use - We had children with us age 6 and 2 and so somewhere to store their snacks etc would have been nice

Hotel was noisy, I could hear banging music from downstairs until 1:00 in the morning then I heard the alarm clock if the person in the room going off at 5:30 in the morning. My urine flow is more powerful than the terrible shower, the room was dated and crusty. I will never stay here again

Booked into a Privilege Room, but nothing like other Mercure Privilege rooms I have stayed in. No fridge, no water, old rooms and old bath / shower

Room was poor needed updating Restaurant service and food was poor and slow Overall the hotel requires a complete refurbished

Sadly my room was rather grim. Dark & gloomy, very basic. Naff 1980’s curtains, horrible bathroom, cracked washbasin & ghastly shower door, rusty, grubby … ugh