諾福克Owen B. Pickett U.S. Custom House附近住宿

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

酒店在裝修，但不影響房間裏面，很舒服

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

房間很乾凈

Had a bad experience with this property last week. Monday evening I had a flight cancelled but was able to rebook out of Norfolk for early the next morning. I quickly made a hotel reservation and hit the road. A bit over an hour into the trip I hit standstill traffic and since I was within 30 minutes of the property I went ahead and did the mobile checkin so I could just use the digital key when I got there. My mistake! Shortly after that, I got notice that my rebooked flight was cancelled. I quickly called the property to ask if they could grant mercy and not charge me for the room night since I was now turning around and heading home. The desk agent I spoke with was sympathetic but said since I had done the check in, there was nothing she could do. She suggested I call and speak with the manager the next morning when she arrived at 9:00 am. I asked her if she could leave a message about the situation and she said she would include it in her email to the manager that night. Tuesday morning shortly after 9:00 am I called to speak with the manager and got her voice mail. Left a detailed message. No return call. Wednesday morning I called and again had to leave a message. No return call. Friday morning I called again and got the lady I had talked to Monday night. I asked for the manager and she said ”let me go talk to her.” Then came back and asked what it was in reference to. I briefly went over the scenario and told her I believed we had talked Monday night. She again said she would go tell the manager. Next think I know, the phone rings and I get the voice mail of another person I haven't heard of before, not the manager. I left a third voice mail. At this point, I know I'm never getting a refund. But my problem now is the lack of professionalism. If you are the manager of a property, you have to deal with things. The fact that there was no courtesy to just give me a call back or even speak to me when she was obviously there is unacceptable.

超讚的

地段便捷安靜，房間適合商務出差，寬敞舒適，乾淨衞生，早餐美味。

這家旅館的工作人員都很棒!!特別是Terri,她對我和我丈夫絕對很棒,很好。她總是那麼熱情。我們每隔一週就住在這裏出差,她總是那麼善良。房間很乾淨,菜餚留在洗碗機裏。唯一的事情是走廊裏不同地方的煙味,但除此之外,一切都很棒!

達到我經常在HGI看到的通常(低)標準。這個在COVID之前最後一次被正確清潔,主要問題是人員配置。前台接待員是我與人互動的最粗魯,最無私的人。整個互動讓我搖頭,想知道人際交往能力這麼差的人怎麼會在這個面向客戶的位置上最終呢...房間本身又累又髒又壓抑。是套房,但主房間是巨大的空間,角落裏塞了一張單人沙發,牀很破舊,在1000具屍體之前的空間裏印象很大。淋浴是散步,地板上留下了巨大的水池,水花了很多時間跑暖。早餐是削減成本的另一個例子。有一個服務器和一個廚師,花了30分鐘才得到煎蛋。我不怪服務器,她像瘋了一樣跑來跑去,只是早餐沒有足夠的工作人員來容納人數。還有水果,酸奶等選擇非常差。只是最小的努力。總的來說非常令人沮喪的住宿。我不會再回來了!