靠近諾福克Martin Luther King Jr Memorial的飯店

總體愉快的經歷。酒店工作人員和其他酒店客人都很好,熱情好客。我們在那裏參加了婦女務虛會(錫安教堂)。第一天晚上我不得不換房間,因爲我的房間就在外面的露台上面,直到凌晨2點才關門,所以我在第一晚沒有睡多少覺。後來他們沒有問題地改變了我的房間,所以我沒有再經歷那次經歷。特倫斯是一顆寶石,他是我們會議室的工作人員隊長,他確保我們都得到了照顧,所有的飲食選擇都很滿意。他的客戶服務是一流的。另外兩位女士爲了照顧我們而走得更遠,我沒能得到他們的名字。一位女士在她耳頸部附近有一個紋身,她是如此的可愛和善良。我以後肯定會再住在這裏,因爲它靠近商店,商場,餐館,海濱等

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

位置不錯,位於中心位置。前台團隊愉快。一些家務事使得這個庭院無法評定五級:浴缸水龍頭不斷滴水,房間有明顯的異味,浴簾上還留有少量的黑色黴菌。

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

The hotel is lovely. Nice location and wonderful amenities. I think it’s a bit overpriced but it was a comfortable stay. The problem comes after the stay. The manager Andrew was very rude on the phone about deposit holds. i checked out on a Monday and the hold was still on my credit card on that friday. i called to inquire about it and his answer to me was “ Call your credit card company “ i go on to express i’ve stayed here before and this had never happened.. he cuts me off and says “ Call your credit card company “ i asked to speak to someone else because i could see he wasn’t very customer friendly. The other rep was kind and gave me the help i needed. i still was in shock that Andrew the manager was so rude.

the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience

非常乾淨和驚人的客戶服務。

總經理(薩凡納)和前廳主管(沙龍)是我見過的萬豪酒店最貼心的兩個人,我一直是萬豪忠實的客戶15年了。我曾經住過很多房產,但這個房產將永遠脫穎而出。有些物業失去了“人性”的一面,把顧客當$$$,但是這個物業以同情和關懷對待人,我父親在入住這個物業時生病了,需要救護車。幾分鐘之內,他們聯繫了救護車,立即把他送到醫院,他們甚至試圖聯繫家人,告訴他們發生了什麼事。雖然那天晚上他們被賣光了,他們能夠在姐妹財產爲他爭取另一個房間,這樣一旦他被釋放,他就不會沒有房間了。他們能夠從房間裏收集他所有的物品,把它們放在安全的地方,對來的家庭非常友好幫助。酒店本身非常安靜和乾淨。他們甚至在辦公桌上爲客人提供新鮮的烤餅乾!如此棒的觸摸!!絕對會回報不僅酒店住宿,而且熱情的工作人員!考慮這是一塊在旅行中放鬆!

我很高興他們再次做豐盛的早餐!我在該地區時總是住在這家酒店。我也推薦我的朋友和家人到這個位置。它位於奧特萊斯旁邊的一個很棒的地方。