斯托克洛斯葡萄園飯店(The Vineyard Hotel & Spa)

The staff were all very friendly but when it came to a fault on their part, I don’t think they handled it in the most professional and satisfying way. The Spa facilities were not up to our expectations since the main component, the Jacuzzi, wasn’t working on the day. It was a disappointment for us and all we received were tiny samples which are meant to be free samples anyway- we don’t feel we were compensated well enough, until we had to go out of our way to ask for something at the reception. Even then, we didn’t feel we were spoken to politely by the reception manager.

Fabulous stay. Service excellent which is the reason the hotel stands out. Spa treatments the best I have ever had. Be warned.... VAT is added to everything on checkout. It is a pricey hotel anyway. I would recommend for a total relaxing break.

Very nice hotel. Excellent service. Nice amenities. Spa treatment was lovely. Food delicious. Room was clesn and very comfortable. Wished the pool and jucuzzi were hot. Our only complaint!

The hotel is calm and relaxing, never any issues. If there was the staff would sort it out immediately. The staff are great not over powering n any way and you can have a laugh with them.

Luxurious full stop. Delicious food and incredible wine. Very slightly over friendly staff who in the restaurant are a bit disorganised. The Maitre D needs to take control. Also familiarity is fine but when a customer orders another glass of wine a waiter shouldnt remark” gosh you really are an alcoholic” !! We thought it funny but others wouldnt. But the quality is great and they mean well so we had a terrific dinner and a comfortable stay.

Our stay went exactly as planned, from parking, checkin to dinner and breakfast, the service was top notch. The cleanliness of the room, spa facilities and dining areas were excellent.

Fantastic spa hotel with top tier service, a warm welcome, high quality services and a level of class that few manage to achieve. Room quality was high - it felt like home! Special mention to Joe - one of the best restaurant managers I have come across.

Excellent stay, v wide choices of wine, friendly, attentive and helpful staff

The hotel was lovely…a little dated. The restaurant Catch was unbelievable. The head waiter Joe was fantastic, so attentive, professional and friendly.