阿羅威廉斯堡(Arlo Williamsburg)

Amazing hotel. Great service. Gorgeous pool. Delicious food

愉快的住宿後不久將再次光臨！

Very disappointing stay. Firstly the hotel rooms are relatively basic, and have a cheap finish, especially when you consider the nightly rate. This is where the disappointment began. Secondly, I was not aware, but this hotel has a nightclub in the basement. The few nights I stayed there, they had people queing round the block to get in to the nightclub. You could hear the music so loud in the hotel bedrooms, that the glass was shaking in the room. Lastly, the other guests. This hotel seems to cater for younger "party" travellers. Expect a bunch of kids roaming the corridors drunk, making a noise, cheering, and banging on doors in the middle of the night because they're locked out. Total disaster if you actually want a hotel for sleep. Avoid!

我們於2023年9月10日昨晚登記入住，接待處的那個人很棒，非常樂於助人，我們到達了我們的房間，床單上有很多黑色的東西，床單都有摺痕，床鋪得不好，甚至都沒有。確定是否清潔正確，今天我洗澡時皂液器壞了，總體來說是一次糟糕的住宿體驗

我們預訂了一張大床，因為沒有特大號床可用。我們得到了一張完整的床。它們是有區別的。非常小而且不舒服。 立即打電話給前台，看看是否有任何可用的東西，我被告知喬伊斯會回覆我。再次打電話，被告知喬伊斯已經離開，並會在上午 9 點打電話給我。 上午 8 點 30 分，我來到了甲板上。並被告知喬伊斯正在開會。 上午11:00，喬伊斯還在開會。有人告訴我，他們正在努力嘗試換一個有一張加大雙人床的房間，因為全是他們的大床！虛假廣告！ 我們離開去買點食物。 下午 2:05，當我們在電影院時，我接到了來自威廉斯堡的史蒂文的電話。我走出戲院去跟他說話。他告訴我，沒有其他可用的房間，如果我打電話給 hotel.com，他們打電話給威廉斯堡酒店，他會批准取消預訂並退款接下來的兩晚。喬伊斯仍然在開會。 我立即嘗試透過「聊天」聯絡************。該消息一再告訴我他們無法幫助我。我試著打電話，卻找不到人接電話，因為「等待時間很長」。 我們找到了另一家酒店，但不想預訂，直到我們得到取消和退款的保證。 到了下午 3:30，我仍然沒有找到************。我打電話給威廉斯堡打電話，喬伊斯還在開會！我和一位年輕女士交談過。如果她能為我提供一個不同的電話號碼，我就欺騙了她。她花了

當我們停車並幫我們提行李時，沒有人迎接我們。施工車輛也堵塞了前面的停車場。一大群年輕人堵住了酒店入口，等待參加屋頂上的派對。工作人員更關心這一點。飯店可在屋頂泳池/酒吧區舉辦私人聚會。勞動節的周日，整個泳池區舉辦了兩場私人派對，每人約 20 人。所有椅子和沙發都是為此預留的。感覺自己不像這家酒店受歡迎的客人

這家旅館應該很棒，但不幸的是它變成了一場災難。整個氛圍就是你來這裡參加聚會，這是我不知道的（房間裡的所有東西都有他們的標語，「和當地人一起睡」。）電梯不能正常工作，所以你總是先下去。可以上去，房間很小，油漆剝落，電視只是偶爾能用。最糟糕的是，直到第三天，清潔服務才來到我的房間（在我抱怨我的房間沒有打掃並且我需要新毛巾之後），第二天早上，我在床墊套上醒來。酒店的床，因為床是連續三天鋪好的，用的是床單而不​​是床單，直到那天早上我才意識到。總的來說，這不是一次很棒的經歷，不會再住在這裡。

Even when is a beautiful hotel. Isn’t family friendly and they limited the pool hours (only from 9-12md) for under 21. Also, I booked this hotel because We wanted to do a few wedding pictures around the hotel and they want to charge us $500 fee for a professional photos permit. They should put that somewhere in their website.

Just stayed here on a business trip and my 1,200 Gucci bag that I got as a gift stolen from my room while there. When trying to retrieve the bag I called the front desk and security multiple times to try to get answers. Nobody called me back on two occasions. I had to show up in person at the hotel on the way to my flight out to try to get a straight answer about where my purse went. Still didn’t. Disappointed in how to hotel delt with the whole situation and they still haven't found my bag. I didn't take it anywhere and it was hanging by the door during my whole stay. Then gone and no answers. Obviously I've filed a police report and we'll see what happens...stay somewhere else if you want to keep your loved possessions. I'd expect more from a 5 star hotel.