查特沃爾飯店，凱悅臻選(The Chatwal, in the Unbound Collection by Hyatt)

We go to NY frequently and have stayed at many good hotels. We would not go back to the Chatwal. The checkin process was terrible because there systems were down. After we finally checkin in, our key card stopped working. The lobby is very small and outdated One drink at the bar was $37, even high by NY's standards. The restaurant is very dark and outdated. The room itself was clean.

Great hotel!! Loved the property itself and the staff was exceptional. I would have given it a 5 star but they advertise themselves as family friendly, but they really aren't. The pool was very, very small and only opened from 10am to 7pm, which isn't very family friendly. And the room service menu didn't have any options for kids. The rooms were gorgeous, but they also need to get the heat sorted out. Our AC kept coming on and it was December. Definitely would go back with my wife though, probably not with the kids.

They claim to have guaranteed check-in by 4:00pm, however, they do not. We arrived approximately one hour early hoping we could check in early. They told us our room was not ready but were guaranteed to be checked in by 4:00pm. Our room was not ready until 4:20pm and we had to change and get ready for a reservation.

I have stayed at several NY hotels and this was by far the best one yet. The rooms were clean, very comfortable, and the staff was amazing! They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting. Walking distance to several main attractions.

Great location (walked almost everywhere we went) and friendly staff! Room service included the best cheeseburger I have ever tasted anywhere! Very comfortable bed and bedding and a wonderful waterfall shower.