Hotel Indigo Brooklyn

The worst customer service I've experienced in ages. NO power to make any adjustments for an honest mistake of booking on the day before and I arrived the following day and STILL stayed there, but had to book through ********** because the front desk couldn't give me the best price. They said they would consider the blunder on my part- and there was NO follow-up from any party. I spoke to Guest Relations and they also could do nothing. Poor management and worse customer service. One and Done with ALL of the hotels under this corporate umbrella.

I will not be returning to this hotel in the future. I thought the front desk was extremely rude, unprofessional and arrogant. When an issue arises, they should be trained to professionally seek an appropriate resolution. They talk down to you and have the final say.

Made reservations at Hotel Indigo Brooklyn a month ago for a stay 4/14 thru 4/17. Showed up on the 14th, and were instructed , I quote, "you have to go across the street to the Sheraton ". I asked why, and then asked for a manager, answer to both, "Go across the street". No explanation, no apology, nothing. Oddly Sheraton had a reservation for us. There were a couple other families at the Sheraton desk in the same situation. Disappointed with IHG.

We booked this hotel expecting something that resembled the other hotel indigo properties we've been to, but this hotel was no where near those. Most of the outlets and lighting in the room did not work, there was no soap in the bathroom and all of the furniture was horribly worn and shabby. There were stains on the walls and curtains and the bedding looked worn and old. After spending a short time in the room we realized it was just too gross to stay in, so we found another hotel to move to. The front desk said they would have a manager refund us, but was unable to give us any kind of receipt or conformation of this. I would not recommend that anyone stay here. There are other hotels in the same few blocks that are actually clean and have lights that work.

I found the staff at Hotel Indigo in Brooklyn to be wonderful. They were extremely helpful, knowledgeable, and friendly. I especially appreciate all the effort that Chris, the front desk manager, put forth to accomodate our stay, making it relaxing and enjoyable. I will definitely book this hotel on my next trip to visit my son.