I recently stayed here and unfortunately, my experience was far from satisfactory. Despite confirming a room through ******* for my family, I was told to take two separate rooms instead. The staff's lack of empathy and refusal to accommodate us on a higher floor added to the disappointment.
To make matters worse, the lower-level rooms had unpleasant toilet odors, making our stay uncomfortable. Given these issues, I cannot recommend this hotel or chain. In the future, I'll opt for more established brands known for consistent service.
Disappointed.
翻譯