紐約艾塞克斯豪斯JW 萬豪飯店(JW Marriott Essex House New York)

Ho prenotato una suite e non c’era neanche la macchinetta del caffè, dicono che non è prevista in quel tipo di camera. Ma era una suite! Poi mi hanno fatto sparire le cose aperte, ma non finite, dal minibar rimpiazzandole con cose nuove così ho dovuto pagarle 2 volte! Poila camera non era bella e ho dovuto fare jn upgrade a pagamento.

Hotelstandard was east-europe level. No restaurant, no bar and no breakfast (due to renovations, which thry forgot to nention). No lounge or lobby. Wifi was slow. The rooms were clean but old school. It was like a youthhostel..

Despite its fantastic location, Its been 10 years of "remodeling" the property and still the job its under way for its restaurants and other amenities. Sadly, it doesn't feel like a hotel with claaa and rates are just too high for what you get.

Es muy caro comparado al estado del hotel y la comida y el restaurante tambien dejan mucho que desear es una tristeza ver el mal estado en el que estan los muebles y el estado en general del hotel no vale ni la cuarta parte de lo que pague

Despite the fact this is a large chain of hotels, you still feel a personalized customer service at all levels. Jazmira at the reception was very welcoming and helpful. We had two rooms in a corner connecting as we are a family of 5 so that was perfect for our family. The only area of improvement I would say is the breakfast buffet which we found quite pricey for the variety offered but menu options also available so not such a big problem. Check out was very easy and although we had nearly 11 pieces of luggage accumulated after three weeks traveling nothing was too much trouble for the bell boys/girls team that also helped us find a shuttle to the airport. very positive experience, will return and recommend. amazing location of course!

I personally chose the property because of its closeness to Central Park since I am a runner. The entire staff was very kind and helpful. Most importantly the hotel and my room was very clean. The room had nice amenities, plenty of towels and comfortable beds. When I come back to New York, I will definitely return.