艾倫飯店(The Allen Hotel)

Pleasant in a great location, with lots of great bars and restaurants in the area. Both reception and housekeeping staff were friendly and helpful. The only negative was the lack of a breakfast option in the hotel. Luckily there is a place called Dudley's around the corner. Would certainly use this hotel again.

Dear David Brown, GM, The Allen Hotel - One of the highlights of our trip to NYC for the Christmas weekend was our stay at The Allen. We snagged 701 for four nights and then opted to extend one more night in one of your lower-floor rooms. Both rooms were great, but of course the penthouse terrace is a remarkable bonus. Your lovely Front Desk team was helpful at every turn. We called before arrival and got great info, and when in town every member (including all the "Jennifers") was consistently pleasant and adherent to any requests we had. We've already started plans to return in August; we definitely will spring for 701 and those amazing views for this coming summer. Until then we will be recommending The Allen Hotel to anyone we know traveling to New York. Thanks for doing things the right way, and then some, Dann

Clean and in good shape. Friendly staff. Great neighborhood, convenient to lower east side and bus/subway. Plenty of interesting places to eat nearby. This is certainly not midtown but a more interesting somewhat gritty place. We got a very good rate and would return.

rooms were super small, and the dust and dirt in the rooms were a bit unusual. the photos are slightly deceiving but the front desk staff was always super lovely and nice. the cleaning staff was particularly rude in terms of interactions I had. showers were beautiful and bed sheets smelled like body odor.

If you need a place in LES you can’t beat this hotel. Big rooms (for NYC standards) hardwood floors, fluffy towels, huge windows and mirrors. Very nice stay. And we even found free street parking.

We checked in at midnight, when we arrived there was no one there and we stayed outside for 20 minutes until the receptionist arrived from outside. They only cleaned the room once during our 5 day stay (they said they were understaffed and busy). The location was good, but I won’t stay in this hotel again.

Beautiful property, but terrible room design. TV is to the far upper left of the king bed. Would be nice to lie in bed and watch TV. Manager offered a room change mid-stay and I called down to front desk to accept the offer after checking with my roommate. Then on the day we were to change rooms, they claimed that I didn’t do something the right way. Very off putting to be blamed for their miscommunication. Day 2 we requested housekeeping service. Upon returning to the room, bed was made but no towels at all in bathroom. Instead, there was a pile of wet towels on my suitcase that seeped through wetting all of my underwear. Day 3, I did not request housekeeping, but they serviced anyway. Manager and Staff were very friendly, they just dropped the ball a few times.

While the staff was kind and helpful, the hotel itself was worn. The wallpaper was peeling in my room, the curtains and carpet were stained. It was loud! Both street noise and the slamming of room doors and conversations could be heard with exceptional clarity. In no way was this a four star, $400+ a night experience. There are better places on the lower East Side. Stay there!

We received a warm and friendly welcome from Genesis at the front desk. We liked the ambience and decor of the tastefully decorated lobby and room, very comfortable bed, and cleanliness. The photos on the website present an accurate image of the hotel. The location is lively and convenient, close to the subway, restaurants, and the Tenement Museum.