Barriere is beautifully decorated, high end and small, just what NYC needs more of! I was so excited to stay here and especially excited to try the spa. I wanted to love it and I do think it has a ton of potential. Negatives were: The service and food at the restaurants were not up to par for the hotel or the prices. The fries I ordered for room service were practically raw, they were so undercooked. We also ate brunch and breakfast there that were just average for a 5 star French restaurant. The service was so poor, we had to practically beg to get our bill after lunch which took about 30 minutes. The bar scene at night is where they are gaining traction. It is fun and buzzy and the cocktails were great. The service was much better during cocktail hour and it was fun to see all the beautiful New Yorkers arrive. The spa was a great, huge disappointment. It was beautiful looking but the staff was not qualified to run a high-end spa. I was told to arrive 30 minutes before my treatment, which I did but no one arrived to work there until the moment of my service. The gentleman aesthetician did not seem to be well-trained, nor the quality that I would expect at a 5 star spa. It wasn't even clear that he knew how to work the equipment required for my facial. The spa did end up giving me a 15% discount, but I felt sick to have paid as much as I did end up paying for what I actually received. Would I stay there again? I don't think it is delivering the 5 star experirence that one can get for the same price at other hotels in nyc.
翻譯