新奧爾良會議中心凱悅嘉軒飯店(Hyatt Place New Orleans Convention Center)

Not cool

I had to come back 3 times before I could check in m. Finally after 630 they told me the room I reserved wasn’t available so I had to be given a different room. The manager decided when we were talking that she would ignore me and talk to another person in my party which the room wasn’t booked in their name. She even handed the room key to him and would not speak to me . The room was okay the ice machine wasn’t working

Check in took 1 hour. The woman at the front did not seem to have the knowledge of how to do her job and had to call someone else in order to complete the check in. On the ******* site, it stated that there was available parking at this hotel yet upon arriving they told us that there was no available parking and that we had to park in the parking structure down the street or pay $35 for valet parking. The room itself did not have a pleasant odor and the carpet was not clean. There was no cold water in the showers and it was only hot water. The breakfast was disappointing in the fact that the beverages seemed like they were diluted too much and there was an absence of flavor. I was under the impression that the name brand of Hyatt was a good hotel, but because of my experience for only 1 night I was deeply disappointed.

We actually didnt end up staying because the website did not say we had to pay for parking and it also said it was refundable but when i called i was told i would not be getting a refund.

This is the second time we stay at this Hotel ,very disappointing the first time 3 years ago it was fantastic in every way posible but this time the opposite staff not friendly at all the rooms are old now it feels like an abandon place like the staff is not happy with the salarys or something like that we love Hyatt Place but wont stay on this one again .

Für den Preis wirklich ok: sauber und sehr freundliches Personal. Gute Lage

下午 5 點左右到達，沒有找到代客泊車，街道上僅有的兩個停車位也被佔用了（順便說一句，45 分鐘後，同樣的兩輛車仍然佔用了這些停車位）。把車停在街上，開著閃光燈，我一個人卸下了 4 個行李箱，而妻子卻在裡面糾纏著孫子們。除了櫃檯後面的兩名店員外，我們是大廳裡僅有的兩名顧客。在提供了我們的姓名和預訂信息後，我們被告知坐下，當他們準備好為我們服務時，他們會打電話給我們……？？？ 30分鐘後他們開始為我們辦理登機手續。 當被問及代客泊車時，我不想把車停在街上，並被告知將車停在建築物一側的某個地方，代客泊車會找到它......??? 當最終登記入住時，情況有所改善，但汽車在小街上停留了一個多小時，閃光燈一直亮著，這是我們離開去吃飯的時候。順便說一句，我們兩個月前的車在退房時由代客歸還給我們時，車門現在有划痕。不是很高興。不會再呆在那裡。

地理位置優越，非常舒適的酒店，適合和家人一起去，如果要坐遊輪強烈推薦，距離登船港僅兩步之遙