The decor is lovely, but up close the hotel filthy and most items were broken. Checked in due to an emergency with my daughter who is a college student nearby. My room was dirty. There were no towels and when I requested some, I was told there were none because the laundry service didn’t drop off. Why would they rent a room if towels could not be provided? Towels arrived at 10am-ish, but I had been up since 6am.
The manager was polite as well as the morning staff who switched my room upon request because it was dirty. Oh, did I mention the baby gecko that ran across the TV stand that morning. The next room, although a better layout, was just as dirty upon examination. Black mold in the shower grout- gross! This room had a baby roach instead, which made me miss the cute gecko. Lastly, the elevator was out because the engineer could not find the reset key. So, several people were waiting in the lobby to get up to their rooms. I requested to take the stairs 7 flights because I had an appoin**ent. However, I was told by the staff, that taking the stairs wouldn’t work because they had to figure out how to get me out of the stairwell to my room. And might I add the night desk person Perry was rude and condescending. But for the emergency, I would have long been gone. At the first opportunity that we could leave, I booked at the Nopsi… a nice hotel with towels, working elevators and everything! Lastly, the beds suck! Don’t bother staying here.
Sincerely,
Grossed out
翻譯