I just returned from spending 2 of my free night awards. Many hotels will assign the worst room when paying this way and this was definitely not the case here. Due to all the negative reviews I read, I was a bit nervous and called the hotel and spoke to a couple of people. They were very honest about what to expect. In fact, although it could use an update, the room was just fine (and I'm picky) and totally immaculate. I had white socks on and my socks were just as white walking around the room. Actually, I was shocked that it was so clean and there wasn't a speck of dust anywhere. Now to the best part, the staff. They are wonderful and extremely friendly and helpful. There never was a shortage of staff either. Every person I encountered had a smile on their face and couldn't be happier to help. I enjoyed just chatting with them. I only gave the Courtyard 4 stars instead of 5 because the rooms are not that large , they charge for parking and basic toiletries are provided. We found the location convenient for walking around during both day and evening. I wouldn't hesitate to stay there again.