Beautiful rooms both lobby and sleeping rooms. There is no parking and no help from staff. We arrived in the rain and had to park illegally come in and ask how to park and unload. The desk person said it was “self parking” which meant no parking. We eventually found a garage nearby and dragged our bad through the rain. No help getting up the stairs and no real concern or sympathy.
Breakfast is pastries. If you ask they might tell you about yogurt and granola but they don’t volunteer that. Cute place to eat but again absolutely zero service or concern. And it’s not included. Despite being a pretty hotel we will not stay here again due to staff bring disinterested in guests. Not unfriendly just oblivious. They would probably get better results if someone bothered to train them in basic hospitality.
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Ryan
入住於 2023 年 9 月
夫妻/情侶出遊
5.0/5
超棒
發布於 2023 年 9 月 28 日
The load-in process wasn't very clear. The neighboring hotels on a busy street have multiple spots for valet and told us that the Graduate has one spot available for load-in, which was apparently already in use.
Thankfully there are nearby garages, so we just grabbed a spot in a garage and walked our luggage from there.
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Eric
入住於 2023 年 9 月
家庭出遊
2.0/5
發布於 2023 年 9 月 25 日
So slept in my bed 1st night , 2nd night and while fixing my bed to sleep in it for the 3rd night i pulled the covers back and found a pair of mens underwear IN MY Bed, so i slept with that in my bed for 2 nights. I told the lady at the front desk the next morning. All she sais was "i will notify housekeeping. So when i checked out a couple of hours later and mentioned it again, and she FORGOT to mention it to housekeeping. Neither time did she apologize, and didnt seem to care about the situation. I am disgusted and disappointed in their staff. Paid $1400 for 3 nights and obviously in a dirty bed. Shame on them.
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Peter
入住於 2023 年 10 月
其他
4.0/5
很好
發布於 2023 年 10 月 30 日
The hotel has a classic and stylish interior, original and respecting Yale university’s heritage. I loved it, as you feel part of Yale’s legacy. Breakfast in the cafe downstairs was very limited, that’s the only minus.
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Heather
入住於 2023 年 7 月
其他
2.0/5
發布於 2023 年 7 月 29 日
Underwhelming/We have stayed at many Graduates, this was NOT up to par — Hotel in general not helpful… parking was an issue, could have stayed at Omni for similar price and the fact is we were here for a funeral and the hotel just added to the sadness… asked for toothpaste and made us walk next door??? Coffee bar would not let us charge to room and was rude. Amenities and cleanliness were severely lacking… disappointed :(
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Michelle
入住於 2023 年 7 月
家庭出遊
2.0/5
發布於 2023 年 7 月 4 日
La ubicación es muy buena.
Sin embargo los servicios que uno recibe por el costo nada que ver.
Nadie te ayuda con las maletas, actitud poco proactiva del personal de recepción, no tiene restaurante, no limpian los cuartos diario sólo cada 3 día y eso no lo aclaran en ningún lado antes de poder hacer la reservación.
En términos generales el hotel se califica malo.
翻譯
Paul
入住於 2023 年 6 月
家庭出遊
2.0/5
發布於 2023 年 6 月 26 日
The good - nice hotel is a great location. That's it. The test of it is poor - not particularly clean; they didn't provide enough shower supplies for 4 people and ran out of body wash; we had late checkout but our keys were still deactivated at 10; parking is a pain; they have no water bottles outside of the expensive cans in the mini fridge. Would not recommend.