新德里機場諾富特飯店(Novotel New Delhi Aerocity- International Airport)

我已要求飯店提供有關行李損壞的書面報告。我尚未收到飯店的回覆。 遺憾的是，我的第二次入住遇到了一系列問題。洗澡時，洗髮精瓶脫落，洗髮精不夠兩個人使用。我立即聯繫客房部，要求補充洗髮精並重新安裝脫落的瓶子。 一位名叫 Kailash 的工作人員回應了我的電話，並提供了一個新的洗髮精瓶。他口頭向我保證，他會協助修復脫落的瓶子。然而，在收到提示後，他的反應發生了變化，他後來告訴我，脫落的洗髮瓶將在第二天解決。 最令人擔憂的事件發生在我的小行李被你們的工作人員處理不當，導致我的行李箱嚴重損壞。我想強調的是，當我抵達機場托運行李時，行李狀況良好。不幸的是，損壞發生在我的行李在你們酒店保管期間，特別是當它到達我的房間時。我立即向飯店前台報告了這個問題，前台工作人員試圖透過提供替代的剩餘行李箱來解決問題，但我拒絕了。鑑於我的行李箱損壞嚴重，我提議自費購買一個新的。 我附上照片作為購買證明和酒店內損壞的行李。

由於是連鎖飯店，品質穩定。然而房間門的鎖壞了，我不得不在房間和大堂之間來回好幾次，這很令人沮喪，但由於距離航空城站有一段路程，所以我被一輛嘟嘟車載走了車站前，比較方便（50盧比，需協商）

It was an amazing experience at DoubleTree by Hilton Ahmedabad. I've stayed at this hotel two times in the month of September 2023. All Hotel staff members are very courteous. Rooms are spacious, very neat and clean with a nice open view. For the members they offer lounge access and some of the complimentary SPA services.

飯店距離機場非常近。抵達時工作人員熱情友善。飯店的清潔度不是很好。房間裡有一股難聞的氣味（聞起來就像地板上有小便）。由於氣味，我無法入睡。我付了一張加大雙人床的錢，得到了一張雙人床。

Great hotel, Vanshika was literally the best! From start to finish, she made me feel at ease. It was my first time in India and coming from England, I was a bit skeptical but I'm glad I was served by her. She's so kind, welcoming and cares about the customers. She had checked us in early as our flight landed early. Whilst I was checking in, my mum who has difficulty walking was looked after by her staff, she personally got my mum and made sure she got to the toilet safely. Overall she was amazing, put me ease and genuinely such a kind person, a true asset to Novotel and great example of excellent customer service, I'd come back again because of her. The hotel has great facilities overall, good food at the restaurant, clean, kind and courteous staff and a good location to the local food spots. Special thanks to Vanshika and Novotel. From Ravi N.

飯店當然有點舊了，但還是不錯的。接送費用比官方計程車高5倍。儘管自助餐相當不錯，但餐廳並不總是提供單點菜單。

位於 Aerocity（這是一個小型人工社區，有一些不錯的酒店、餐廳和咖啡館），距離機場 10 分鐘路程。我住得很舒適，如果您想靠近機場，這裡是一個理想的選擇。

位置很好，但房間裝修

The room was amazing and the cleanliness was on point. The staff was courteous in every sense. The check in and check out process was flawless. Thanks for being so nice guys! Divya