灰崖飯店

We often visit Naussa, Bahamas from cruising and take a taxis to this property to get their cigars. Only on our 7th time we realize how close to the port the hotel/ establishment is… less than 15 min walk! The taxis are a rip off and take you on a long route that makes it look far from the port. The tours/ cruise lines make it seem like the property is far. It’s a safe walk minus the narrow sidewalks so keep that in mind when walking: Just walk pass senior frogs, stay left and go straight. Use maps if needed. I will attached photo. The hotel is gorgeous in therms of old English luxury which transport you back to that era. The hotel I agree with other reviewer is a bit tired and can use more care but still stunning non the less! Worth a visit. The staff is friendly with that signature Caribbean hospitality! Especially staff Major, he was charismatic and all things wonderful about being greeted making you feel at home, he clearly hold the Greycliff close to his heart by how proud and full of love spoke about it. The joy on his face just talking and showing us a bit of the property was enough to sell us on a land visit for next time to the Bahamas! Thank you for taking time and can’t wait to stay here. Honorable mentions of staff also: Maurice and Elec whom was friendly and welcoming as well! I may be forgetting a 4th gentleman. Sorry. The lady at the desk was a bit uppity but warmed up to us because of Major. Overall great experience and can’t wait to visit. Thank you Major for taking time to show us the beautiful Graycliff.

Nous avons séjourné à l’hôtel Graycliff pendant 5 nuits et nous avons tout simplement adoré. Bien placé à deux pas du centre de Nassau. Ce qui est certain c’est qu’il faut apprécier le style de l’époque sinon l’établissement n’est pas fait pour vous. La résidence regorge de trésors tels que la cave à vin, le jardin, les salons, la fabrique de cigars ou encore la piscine qui est incroyable ! En plus de tout cela le personnel est adorable et au petit soin de sa clientèle. Sur les quelques points à améliorer, la connexion wifi n’est pas terrible, le petit déjeuner continental n’est pas très varié et la salle de sport fermée pendant notre séjour. Enfin certains équipements mériteraient d’être rénové mais c’est très propre !

Be wary of this hotel. We decided to stay here as I was fascinated by its history, and we didn't want to stay in one of the resorts - however what was once likely a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; and the large pool was gorgeous although the other pool was dirty & the gardens around the area were unkempt and overgrown. There was never any staff at the pool, and the dressing rooms were dirty. The "luxury" room we were in was very spacious, but in desperate need of a deep clean and modernisation, the soft furnishings were fading and had not been updated in quite some time, the room smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head - this was all in need of modernisation. There was the renmants of a wasp nest on the shutter, which I tried to open so we could get some fresh air. The towels were thin & small. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird and disconnected from any charm of the main house. Breakfast was awful, consisting of a hard as rock croissant and other pastries - despite the misleading "breakfast included", it wasn't really accurate however the gentleman serving us was lovely and although they didn't know what a flat white was, they made a very good one! We didn't bother having breakfast the other days we were there. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the dining room at breakfast, at the pool and in the bar when he was having a drink. There was one lady who checked us in who was friendly, but overall the reception desk team were not particularly helpful or friendly. I appreciate that it's an older property, however some love and upkeep would go a very long way to restoring some of the elegance. Overall not what you'd expect for $500+ night.