卡爾森納什維爾機場江山套房旅館(Country Inn & Suites by Radisson Nashville Airport TN)

We stayed at this hotel on Christmas Eve and then returned for one more night Hotel was clean. The person that really stand out was the shuttle bus driver lady. Very nice, very accommodating. When we returned to the hotel for the second time, I had a very bad cold and was not feeling good. We were there at noon , three hours before the check in time. I asked Patel at the front desk if would be possible for us to get a room sooner, he said yes, we have rooms available but there will be an extra $40 charge for early check in. Business is business you might say! Loyalty is not in their vocabulary . After all the place was clean and welcoming !

Didn't like having to pay $200.00 (cash) to secure my room for security of the room. I had already paid for the room and felt that was overkill. If I'd used my credit card, it would be $75, but if paying cash, required to pay $200. Big difference. Never experienced that b/4, otherwise, it's fine so far..just checking in has been okay but it's only 10 PM

I received an email stating that they were going to charge my card that I booked the hotel with the day before and something about if I wanted to use a different form of payment which I certainly was not going to give that type of information over the phone. I did call the hotel and let them know that I wanted to use a different form of payment that I would be there by 6:00 p.m. They went ahead and charged by card anyway. A lady who checked me in was not extremely friendly. She did not explain what breakfast might entail, or even offer cookies that were sitting there at the front desk for people to take. It was very transactional and not what I would expect. Customer service wise. The room was adequate. When I left in the morning. The guy at the front desk could check me out was decent.

The only bad part of the stay was at breakfast. The food was good, but the milk had turned bad. When I reported this to the front desk clerk, nothing was done. My wife and I continued at breakfast for another 30-40 minutes and still no action was taken to change the milk.

The corridors smell good but the elevator smells like cockroach. The reception area looks good but everything else looks ran down. The room has chipping paints and the blackout curtain has holes. You can see black stuff just underneath the toilet seat inside the bowl from the shower if you are a petite person. The bed is comfortable. There’s a tiny gym.

Very courteous night clerk and our room was very comfortable. Yhe bathroom sink drain was problematic so we advised upon checkout, Very nice person running the shuttle up the airport and we would definitely stay here again.

Airport shuttle service was good. We arranged a late check out (1pm) but cleaning staff knocked on the door at normal check out time asking us to leave, however they was apologetic and allowed us to stay to 1pm. Elevators were noisy. Bed was good.

Overall good stay for the cost, close to airport. Bath tub didn’t drain well and the pillow seemed small for the king sized bed. Staff was very friendly each time we had an encounter.

I stayed at this facility in the past and was very happy. It is currently under construction, which was not mentioned on-line or in the phone call I placed to the front desk. It was noisy and dirty, and even though I understand it is being renovated, it was very tired and worn.