喜來得飯店(Heritage Hotel)

Firstly, I should say that I did only pay £55 for the night, so I can't expect too much. I just needed a place to crash for the night as I in Leicester to catch up with some friends at the nearby Everards Beer Hall. I opted for this hotel over one of the budget chains as I thought it would have a bit more character. Unfortunately the common areas had a strange musty smell and looked very tired and dirty. The room itself was ok. The bed was on the soft side but I slept fine after a long day and a night of drinking. Disappointingly there was no hot water in the morning so I left without being able to shower (there had been warm water for a shower the evening before). The toilet seat was also loose.

Stayed with The Heritage for a month due to homelessness and can honestly say it’s been brilliant... but if you are expecting a flashy, perfectly presented, all frills place, book elsewhere! Staff have been wonderful, rooms have been well presented and useable. Yes, the bedrooms and bathrooms could have been cleaner, yes I could make digs about small meaningless things, but if you’re looking for a clean bed, facilities to wash yourself, a working tellie and kettle, somewhere to hang your clothes, eat food and privacy, this is your place! No frills, nothing special, but all basic requirements met and I’m pleased to confirm, despite previous reviews, we’ve not seen one bed bug in five weeks! Be warned that the rooms do smell like the downstairs curry house... didn’t bother us but I know it would some people. The best asset in the place is the staff. Martin and Samita have been welcoming, helpful, friendly and accommodating, both full of smiles and daily well-wishes. Previous reviews have mentioned rudeness... I’m not sure why as we have been treated with nothing but respect. I’m thinking some people expect staff to be slaves when staying at hotels, but if you, like me, just want a friendly face and pleasant small talk, then you’re in business here. You carry your own bags and find your own way to your room, but you are left alone without bother, which is great if you like privacy like we do. We’re very much do-it-yourself people so The Heritage served us perfectly. Walls are thin, fire alarm goes off late at night sometimes from the kitchen below, guests can be noisy and sometimes this can go on until 11:30pm... but who cares? First world problems. This is the kind of place this is. Do not expect more or less. Warm bed, hot shower, TV and kettle, basic needs met, what more can I say? You pay for what you get here, make no mistake, but it is not like this is the hotel from hell, it is what it is and is perfectly comfortable for a budget night or two. We’ve managed a month here with little to nothing to complain about, I think there has been significant changes since the previous reviews and can honestly say we’ve been happy staying here. We’ve enjoyed our five week stay, it has served us well and we’ve been treated fantastically. Thank you Martin & Samita, you’ve been wonderful and we are so grateful for your hospitality 😊

Nothing wrong basic but fine very good busy curry house next door Martin was very nice and helpful.

The room was very nice plenty of room,room was very cold and took about 3 hrs to warm up.the TV was broken was a bit gutted but they didn't know about it till I told them other than that it was a good stay,staff was friendly and very professional many thanks.

This is a budget hotel for those who don't really care around comfort and luxury. I accepted this but even so the bathrooms have mould in it, very thin walls and very noisy neighbours are a misery. Managed ro sleep as i was shattered from a very long drive but given the price range offered, i think it really needs a hell of a lot of work and a proper thorough clean.

The lady at reception was fantastic

It’s ok for one night stay