芝加哥內珀維爾萬怡飯店(Courtyard Chicago Naperville)

I had to talk to staff in New Delhi to fix a date error I made when checking in online. I accidentally checked October instead of September. You do not allow staff on the ground to fix this. Only a New Delhi call center. I paid almost $90 more to check in yesterday than I would have for my erroneous October date. I intend to avoid Marriott if at all possible for any future trips. Allow your humans on the ground to actually provide the service you say you want to provide. I think you just want to make money though rather than provide service. I hope to never use Marriott again.

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

The staff was excellent and extremely friendly. The property could use some updates for sure but the location was very convenient.

The location right next to I-88 was perfect. We will return often.

Upon checkin, i was informed that roofers would be therr all day every day. BOOM BOOM BOOM all afternoon Saturday all but prevented a much needed sleep. Upon checkin, I requested an upstairs outward facing room that inherently comes with a balcony. Attendant (operations manager?) Immediately says "Well you smoke on it!" Rudely. Ill stay up the road next time. In town 4 or 5 times a year. Won't go back here. Used to be great!

Everything was good and to our expectations we would definitely recommend it and stay there again

The staff was amazing, hotel was very clean quiet and comfortable I will comeback

The staff was extremely friendly. I left a book in the room and went back later in the day to try to get it back and they were so helpful! They promptly found it and let me pick it up at the desk.