納帕安達仕飯店(Andaz Napa)

Check-in was very easy. Staff was friendly and we were gifted a tote bad with waters and snacks. Such a nice touch! The city view room with a king bed was spacious and bright. Only negative was the bed. Did not sleep well at all. Mattress was uncomfortable and pillows were flat. Thankfully we were only there for one night. Also, saw no signage for self park so had to do valet.

Did not have warm/hot water in the bathroom sink to wash my face the first night. The fridge reeked of something rotting so it was gross to put my water in there to chill. It made me very concerned over general cleanliness of the unit. On the 2nd night they TURNED MY WATER OFF. the front desk's response was "oh didn't they tell you when you checked in that this was going to happen?" [Answer: no!]. Why book a room that's scheduled to have the water shut off??? The gentleman who answered my call said he'd refund me the destination fees of my stay but when I checked out in the morning he had not. The woman checking me out didn't seem too concerned about the quality of my stay but did say she'd refund me the destination fees. Given that I booked through ******* I am not sure how this refund will work but I would like someone to look into this.

The property is lovely enoughand the staff are courteous and helpful. However, the issues with this hotel started from the very beginning. I arrived a little early only to be told that no rooms were ready - no problem. Their check in time is 4pm, so I wasn’t surprised to get the text informing me that my room was ready, came very close to 4. When we got to the room, it wasn’t the $750 suite I booked. Front desk said nothing about the downgrade or how they would handle it. At 9pm, the front desk called me to acknowledge the downgrade - the excuse was that the supervisor only NOW noticed it. Their offer: a $150 credit that I can use for room service! Suffice it to say - we will not be returning to the Andaz

Beautiful place in the perfect part of downtown Napa. Walkable to everywhere in the area. The pictures under represent how nice this place is

We love that it’s pet friendly, and appreciate the convenience of the location. Everyone on staff was very attentive and very helpful.