My partner and I meticulously chose this hotel to commemorate our cherished 1-year anniversary. We envisioned tranquility, a haven where memories could gracefully unfold. Unfortunately, our stay became an agonizing ordeal on multiple fronts. From the outset, we were incessantly disrupted by noise disturbances. The insulation—or the glaring lack thereof—meant that we could hear every single footstep from our upstairs neighbors, transforming their regular movements into thunderous interruptions. The connecting room doors proved to be no barrier at all, as we could distinctly hear every word, every sound from the adjacent guests. The promise of a relaxing stay, a respite from the world, was shattered by the hotel's inadequate infrastructure. This could have been a mere inconvenience, but what followed was unfathomable. We received a chilling call from the housekeeping manager, Rosemarie Alberto, who accused us, with stern conviction, of possessing "crystal meth" in our room. Stunned and reeling, we watched police officers walk into our space, only to identify the suspicious "substance" as my innocuous Celtic salt. One would expect an establishment to recognize, regret, and rectify such a monumental blunder. Instead, they chose to evict us, using our response to Rosemarie's accusatory tone as a pretext. Appeals to the higher management, particularly Sergio Antonio Jimenez Dena, met with apathy and dismissiveness. Prospective guests should be wary. The allure of this place is overshadowed by its structural sound issues, rendering any hope for relaxation moot. Furthermore, our harrowing experience with false accusations and the management's refusal to acknowledge their grievous errors speaks volumes. To those seeking a peaceful, respectful, and memorable stay, I urge you to look elsewhere. Our quest for a cherished anniversary memory resulted in an ordeal that will forever haunt our hearts.
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