瑞士萊娜娜山飯店的評論

住宿方回覆: Dear Kyoko,Thank you very much for your wonderful review. We are so pleased to hear you felt safe with our arranged transfer and greeting, appreciated the strong security at the entrance, and found the room spacious and impressive. It’s also fantastic to know you enjoyed our breakfast variety and found our team helpful.Your feedback truly encourages us, and it means a lot that these aspects made your stay memorable. We look forward to having the pleasure of welcoming you back in the future, and we hope to continue exceeding your expectations.Kind regards,BeatriceFront Office

住宿方回覆: Dear Guest,Thank you very much for sharing your feedback with us. We are glad to hear you felt very safe during your stay, found the room outlets convenient, enjoyed the environment and the Breakfast, and appreciated having kittens in our restaurant.Thank you also for noting that we can assist with taxi arrangements — it’s something we take pride in helping with. We appreciate your observations about everything.We hope you will consider staying with us again. We’d be happy to do our best to make your next visit even more comfortable.Kind regards,Beatrice,Front Office

住宿方回覆: Dear Guest,Thank you for sharing your stay feedback with us. We are delighted to hear that you found the hotel service satisfactory particularly the breakfast spread and value for money.Your satisfaction is very important to us and its feedback such as these that motivate us to continue delivering stellar service to all our guests, and we are glad to know that your stay experience was good. We shall share the feedback on the air conditioning to the management.We look forward to hosting you again in the near future for a more even better stay experience.Kind regards,FlorenceGuest Relations

住宿方回覆: Dear Guest ,Thank you very much for your wonderful review. We’re delighted to hear you found your room spacious and clean, comfortable with handy Chinese-style power outlets, and appreciated our well-maintained facilities. Most of all, we are thrilled that you felt our service was exceptional.We hope to have the pleasure of welcoming you back soon and providing another outstanding experience.Kind regards,Beatrice,Front Office

住宿方回覆: 尊敬的莫傑新子，感謝您抽空分享您近期入住體驗的回饋。我們非常遺憾您的入住體驗未能達到您的期望，尤其是我們安排的樓層與您所要求的樓層不同、早餐選擇相同以及設施內使用的材料不符合您的標準。對於由此造成的不便，我們深表歉意。我們向您保證，我們會認真對待您的回饋，並正在積極努力解決這些問題。我們重視您的回饋，希望您能考慮再次給我們機會，以便在不久的將來為您提供更愉快的住宿體驗。此致，佛羅倫斯賓客關係部

住宿方回覆: Dear Yesterize,Thank you for sharing your stay feedback with us. We appreciate the positive feedback on the cleanliness of the hotel, safety of the area and the delicious food. Your satisfaction is very important to us, and we hope you choose to stay with us next time, should you be around.Kind regards,YvonneFront Office

住宿方回覆: Dear Guest,Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback on the overall satisfaction with the hotel and the appreciation of our adaptation to Chinese culture. This is much appreciated, and we look forward to hosting you the next time you stay with us.Kind regards,YvonneFront Office

住宿方回覆: Dear LifeofTami,Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our breakfast selection and the hotel being in close proximity to the CBD.We sincerely apologise for the inconvenience caused particularly the rooms not being to your standards and lack of AC and we want to assure you that we take your feedback seriously and we are actively working to address the issues highlighted so as to give you a better experience in future.We value your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant stay in the near future.Kind Regards,FlorenceGuest Relations

住宿方回覆: Dear Qiuchujigege,Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback on the food, location,room facilities,overall performance,hygiene standards of the hotel and friendly service. This is much appreciated and shall be shared with the team. We will improve on the service staff proactiveness so as to ensure a better experience next time. As for the sound insulation, we have escaletad the same concern to management.We look forward to having you stay with us once again in the near future.Kind Regards,BeatriceFront Office

住宿方回覆: Dear Zhangzongshanggong,Thank you for taking the time to share your stay experience with us. Thank you for the positive feedback on the food, location of the hotel, and friendly service. This is well appreciated and will be shared with the team. We look forward to having you stay with us once again in the near future.Kind Regards,YvonneFront Office

住宿方回覆: Dear Guest,Thank you so much for your feedback! We're delighted to hear you enjoyed your time exploring our wonderful city. We hope our hotel served as a comfortable base for your adventure .Warm Regards,TonnyFront Office.

住宿方回覆: Dear Guest,Thank you for taking your time to share your feedback regarding your recent stay, we are thrilled you enjoyed your stay and particularly appreciated the rooms being spacious and clean, the meal experience being good and the facility meeting your expectations.We are glad the hotel was in close proximity to the areas you frequented.We strive to provide a memorable experience to all our guests, and your feedback is truly appreciated and hope you give us another opportunity to host you in the near future.Kind regards,FlorenceGuest Relations

住宿方回覆: DearGuest,Thank you for taking the time to share your stay experience with us.We are delighted to hear you enjoyed the address, your room, and especially the Chinese sockets. It's fantastic that you had a good breakfast experience and that your first night in Kenya with us was a positive one. We look forward to having you stay with us once again in the near future.Kind Regards,BeatriceFront Office