利雅德宮皇冠假日飯店 - IHG 旗下飯店的評論

住宿方回覆: Dear Valued Guests,Thank you for sharing your positive feedback about your recent stay at Crowne Plaza Riyadh Palace. We are delighted to know that you appreciated the cleanliness of your room, our excellent service, and the hotel’s convenient location.It’s wonderful that you found the nearby amenities and dining options enjoyable, and we also appreciate your helpful note about booking in advance.Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another comfortable and pleasant stay.Warm regards,Yazeed AlhamdanFront Office Manager

住宿方回覆: Dear Valued Guest, Thank you for choosing the Crowne Plaza Riyadh Palace Hotel, and for taking the time to write your review!We're very pleased to know that you enjoyed your stay and that you were satisfied overall with your experience at Crowne Plaza Riyadh Palace. We are working hard to maintain delivering very high-standard services to our valued guests.Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again during your next trip to Riyadh City.Best regards,Yazeed AlhamadnFront Office Manage

住宿方回覆: Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the overall design and ambiance of our establishment. It brings us great joy to know that the lighting, decor, and facilities met your expectations and contributed to a comfortable experience for you. We are also pleased to learn that our location and accessibility added convenience to your visit. Providing seamless services, from our well-maintained amenities to the attentive assistance of our staff, is our utmost priority. Your kind words recognizing our team’s dedication and hospitality mean a lot to us. Thank you for recommending us to your friends and family. It was truly a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional stay.

住宿方回覆: Thank you for staying with us at Crowne Plaza Riyadh Palace Hotel and for sharing your feedback. We are sorry to hear that from you. Your comfort is important to us, and we will review your comments to make any necessary improvements. We hope to welcome you back soon for a more comfortable stay.

住宿方回覆: Thank you for sharing your feedback with us. We're delighted to hear that you, the rooms, and the services delivered by our colleagues and that you were overall satisfied with your experience at Crowne Plaza Riyadh Palace. We are working hard to maintain delivering very high-standard services to our valued guests. Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again during your next trip to Riyadh City. Best regards, Yazeed Alhamadn Front Office Manager

住宿方回覆: Thank you for sharing your feedback with us. We're very pleased to know that you enjoyed your stay and that you were satisfied overall with your experience at Crowne Plaza Riyadh Palace. We are working hard to maintain delivering very high-standard services to our valued guests. Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again during your next trip to Riyadh City. Best regards, Yazeed Alhamadn Front Office Manager

住宿方回覆: Dear Guest, Thank you for choosing the Crowne Plaza Riyadh Palace Hotel, and for taking the time to write your review! We are very unfortunate to hear that your last visit was not satisfactory. we would like to assure you that we have renovated 80% of the hotel rooms. We always strive to provide high-standard services to our valued guests. Our hotel aims to provide a truly unique experience. Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again at our hotel to ensure your past experience was an excpetion. Best Regards, Yazeed Alhamdan Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, and we appreciate you bringing these concerns to our attention.Please accept our sincere apologies for the inconvenience caused by the absence of a hair dryer and adapter in your room. Hair dryers are available in all rooms, and adapters are provided upon request; we regret that these were not made readily accessible to you. Your comments have been shared with the relevant teams to ensure better communication and quicker assistance for our guests in the future.Regarding your impression of the hotel’s condition, we understand your concern and want to assure you that we are continuously working on enhancements to improve the overall experience and comfort we provide.We truly value your feedback, as it helps us identify opportunities to elevate our service. We hope to have the chance to welcome you back and offer you a stay that reflects the high standards we strive to deliver.Warm regards,Yazeed AlhamdanFront Office Manager

住宿方回覆: 感謝您與我們分享您的回饋。我們很高興得知您在利雅德皇宮皇冠假日酒店的入住體驗愉快，並感到整體滿意。我們一直致力於為尊貴的賓客提供高標準的服務。再次感謝您選擇利雅德皇宮皇冠假日酒店，我們期待您下次光臨利雅德時再次入住。此致，敬禮！前台經理 Yazeed Alhamadn

住宿方回覆: Dear Valued Guest, Thank you for choosing the Crowne Plaza Riyadh Palace Hotel, and for taking the time to write your review!We regret that the room decor and corridor design did not meet your expectations. Your comments about the nighttime housekeeping response and noise disturbance are particularly concerning, and I assure you we are addressing these issues with our team to ensure they are resolved and do not recur.Additionally, we understand the importance of a quiet, well-darkened room for restful sleep, and we are reviewing our blackout solutions and noise insulation to improve guest comfort.Your feedback is extremely valuable and will help us enhance the experience we provide. We truly hope to have another opportunity to welcome you back for a more enjoyable and seamless stay.Yazeed AlhamadnFront Office Manage

住宿方回覆: Dear Valued Guest, Thank you for choosing the Crowne Plaza Riyadh Palace Hotel, and for taking the time to write your review!We're very pleased to know that you enjoyed your stay and that you were satisfied overall with your experience at Crowne Plaza Riyadh Palace. We are working hard to maintain delivering very high-standard services to our valued guests.Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again during your next trip to Riyadh City.Best regards,Yazeed AlhamadnFront Office Manage

住宿方回覆: Dear Mr. Traverler, Thank you for sharing your feedback with us. We're delighted to hear that you have enjoyed our breakfast, rooms, and the services delivered by our colleagues and that you were overall satisfied with your experience at Crowne Plaza Riyadh Palace. We are working hard to maintain delivering very high-standard services to our valued guests. Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again during your next trip to Riyadh City.Best regards,Yazeed Alhamadn Front Office Manager

住宿方回覆: Dear Valued Guest, Thank you for choosing the Crowne Plaza Riyadh Palace Hotel, and for taking the time to write your review!We're very pleased to know that you enjoyed your stay and that you were satisfied overall with your experience at Crowne Plaza Riyadh Palace. We are working hard to maintain delivering very high-standard services to our valued guests.Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again during your next trip to Riyadh City.Best regards,Yazeed AlhamadnFront Office Manager

住宿方回覆: Dear Guest, Thank you for choosing the Crowne Plaza Riyadh Palace Hotel, and for taking the time to write your review! We are very unfortunate to hear that your last visit was not satisfactory. we would like to assure you that we have renovated 80% of the hotel rooms. We always strive to provide high-standard services to our valued guests. Our hotel aims to provide a truly unique experience. Again, thank you for choosing Crowne Plaza Riyadh Palace Hotel and we look forward to welcoming you again at our hotel. Best Regards, Yazeed Alhamdan Front Office Manager