希爾頓安泊飯店-默特爾比奇海濱度假村

Will not go back. First of all, the picture do not match the reality. When looking for a place to stay, we were sold by the pictures and were very disappointed. The room was very old and outdated. Very dirty. Dust on baseboards, carpets were very dirty and room was not thoroughly cleaned. It did not feel like a pleasant vacation especially for the price that we paid. We had a hard time reaching different places in the hotel when using a phone. On first evening we were tired from the road and wanted to order dinner in the room, but no body picked up the phone, when left a voice message, they never called back. Tried call front desk to be transferred back to the in room dining which never got picked up. We ended up ordering pizza from outside. Customer service is very poor. We had to request room service. Even then, the room was never cleaned, just same beds were made and new towels. We booked a room for 6 but were only given 3 towels and wash clothes. Like seriously??? Are we supposed to share? Had to request extra towels every day. The description did not include the fact that during rain, the close their pools, indoor pool and their sauna. When booking a place, we were looking for a indoor pool for a case of rain so that kids would have something to do, but were told they close during rain. The need to disclose that in their description and not charge the resort fee. Why charge a resort fee if you can’t use any of resort’s amenities??? Valet service was terrible.

Check in person was rude. Totally ignored me and checked someone in, in front of me. Told management and they apologized but I do think I deserve more than apology. I have been staying at the Hilton for the past 13 years and have given this company thousands of dollars over the years. I was not impressed will not be staying again.

The breakfast was the most limited open buffet I have ever seen. The lack of breakfast products such as cheese, olives, tomatoes was very bad. The fact that they use the Hilton name should really be reconsidered. One of the rooms was still not cleaned and ready even though we were there at 4 o'clock. The air conditioner in the room was working very loudly and the technician sent for service said that it could not be fixed until we left the room. When we went to the pool at 9 this morning, they had run out of towels and they said new towels would come at 11. One of the room keys was broken. The building is very old and the area reserved for balconies is even bigger than the rooms, which was very strange. It was really funny that the water in the rooms was paid for. The only good thing was the ocean view. But I think I can find many other hotels in the area with the same view

I stay here often when I’m in the area due to how friendly the staff is and the easy access to the beach. This visit the water kept turning off and on during shows and when brushing teeth. Never could get an exact reason. Other than that great hotel!

The hotel has a lot to do. Pools, beach, dinning options, and near to lots of things to do. I would recommend it to anyone.