雲谷休閒飯店

My experience right from the check in was totally awful. We checked in by around 3PM on 1st Sep 2023 and were welcomed by the arrogant attitude of receptionist. What we see in virtually is entirely different from what we actually get once we check in. Pictures in the internet are deceiving. We even told about such a surprise between the virtual claim Vs reality to the receptionist and his reply was a sweet smile as if he is hearing it for the 'nth' time. Upon getting in, there was more disappointment as one of the room toilets was stenchy. There were no towels in the toilet and had to remind the reception three times for getting it. Moreover, the toilets are really small without proper lighting and looks untidy. Rooms are exactly as seen in the photos, but the property is old and so is the ceiling cracks etc. As per the virtual claim, it has a great balcony view, but the balcony actually opens to a colony kind of an area in the immediate vicinity and ofcourse the sceanic beauty far away. Rooms are priced exhorbitantly high considering the facilities provided. Only attraction is the proximity to town and there are lot of eating joints nearby. But there are many other properties nearby which would be at a much lesser price. Previous day's dishes could be seen in front of the rooms even during the next day afternoon which shows the kind of hygienic standards maintained by the hotel. Final recommendation - Please go for this only if there are no other option.

We went to this hotel on 1st January 2022 via MakeMyTrip. As per our bookings, we were supposed to get valley view rooms (4 rooms we booked). However hotel denied to give us the valley view rooms as they were sold out. They offered some other rooms without any view but we denied as those rooms were in pathetic condition and also it had foul smell. When we objected then a guy from front office team started misbehaving with us and we left the hotel and booked another hotel in Munnar (Amberdale) which was awesome. I have no idea how come this hotel has such high rating as we personally experienced the pathetic hospitality from this hotel. Also one guy threatened me that he is local guy and don’t argue with him for the valley view rooms. Then I called MakeMyTrip and they agreed to refund the entire payment as the room was not as per their description. I personally do not recommend this hotel for the travelers who believe in self respect. My entire family suffered due to their ill treatment. Later we relaxed at amber dale hotel which was a pleasant experience for us. However we paid hefty amount for the last minute booking and also it was 1st January.

not worth it... very old ,way too higher compared with others hotels... rooms were bigger but amenities were not good compared with others... just being at the heart of the city doesn't mean to have higher priced rooms... not worth it...we paid 6k room for a room but it was really worthless... not recommended to any ...

Hotel is at very good location, easily accessible, nice ambience. Room is very spacious, neat and clean, staffs are good. Food is average.

excellent stay, rooms very clean and hygiene, car parking, restaurant, room service very nice. totally stay was very nice..

During my stay at the clouds valley hotel in munnar, i experienced a comfortable and enjoyable visit. The rooms were clean and well-maintained, creating a cozy atmosphere. The staff were exceedingly courteous, providing helpful information about the local area and enhancing my overall experience. The food offered was good, although i found the non-vegetarian spread to be somewhat limited. Overall, it was a pleasant stay in a beautiful location.