水石飯店(Waterstones Hotel)

Outstanding hotel in all regards. Amenities, cleanliness, room interiors, food - everything was just amazing. Club amenities - swimming pool, steam, sauna were just outstanding. Kids area was very good. A must stay place.

I visited with my fiancee, and booked private dinner on Saturday. Vincent was in charge of F&B, Event, He was such a good person with kind heart and professional customer service. Pratik was our server for night and set up the table, and wonder decoration. What a memorable night with the perfect ambience at the club. Must visit and have special event with this team. Overal experience is in average. Reception desk is not really welcoming guest, a little bit cold people, and other guests are making noise, smoking in the room, and some uncomfortable starring at my fiancee in the swimming pool.

The nicest hotel I have ever been to. This hotel has a Olympic sized pool, a movie theater and the nicest staff ever. I am in a wheelchair and most hotels truly do not have actual handicapped rooms. These people truly do and I would not hesitate to stay there again. I did not have a choice of dates but was there in 2000.

I visited this property on 15th Jan 2022, ***** with my friends. I received an email confirmation from the hotel stating the booking is confirmed ***** with the breakfast. Upon reaching and charging the card the staff calls the room and says that there is no breakfast. When questioned, Noufel the sales executive says, "we never forced you to come here," when we went report to the duty ***ager, the so-called duty ***ager "Gale Pereira", was absolutely rude and had the nerve to threaten us their guest stating, she will check us out. When I asked her how long has she been working with the hospitality industry, she starts yelling, when asked, who she reports to, she says, "I report to whoever is ant to report to," when asked her full name she has Gale is my full name . the only person who actually heard us was a duty ***ager called Karan ChettiarThe hotel is a mess, the staff is absolutely rude and has no idea about their core requirement of working in a hospitality industry. The most absolute mess is Gale Pereira as she is rude and very unprofessional

Room was big and clean. Although weird. Bathroom was big and spacious and clean. We were 3 people (paid for 3 people), they gave 2 small 500 ml water bottles. Now the bad part: water heater in room for Tea/Coffee was broken. 1 drawer in cupboard has 4-5 random curtains balled up and thrown in. 1 light was broken. Breakfast was the WORST i have seen till date. Pakoda was liquid inside (very undercooked). Eggs were spoiled. No bread. Poha/Upma was over. 2 waiters were collecting glasses and cups and they ran out of glasses and cups. At night we ordered Diner in room, then kept our empty plates outside the room. Those dirty plates and bowls stayed there till next day 2 pm. so 18 hours there were dirty plates outside our room. Rest all was good.

Gael at the front desk was really nice and i appreciate her promptness. Rooms are beautiful and comfy. the club swimming pool is not available but the overall ambiance is really inviting. Room tip- most of the rooms face the airport and you can request for the same. Must visit place.

I had been planning a proposal for my better half for a while and the moment I saw their property, I knew that was it. Mr. Faizan and his team did an incredible job on the overall preparation and we had a memorial night. Highly recommend this place for special occasions. Thank you Mr. Faizan and the entire Waterstones team!