Mourea飯店

We held our annual conference at the VR Rotorua Lake Resort in May. From my first contact about holding our conference there, during the stay and after we have received fabulous communication and service. The whole team was very accommodating and I received fabulous reviews from our team of 30 including but not limited to, Awesome food, amazing rooms, great service. Personally I had a small issue with my room and upon speaking to House keeping about it I had someone from the maintenance team there within 10 minutes to sort for me. The conference room was great and tended to very well. The lunches and 3 course dinner were fabulous. A huge thank you to Rolando, Nick and the team for making our conference the best yet !!

員工們很友好很高效。地理位置相當優越，到羅托魯瓦和政府花園都相當近，走路就行。如果你不想在酒店餐廳就餐的話，離各種美食也很近。我們在這裏住得很開心，這裏的當地風光和文化表演我們也很喜歡。幾分鐘就能到一些主要景點（毛利文化村，纜車，彩虹泉公園）。

首先積極的方面:酒店並不可怕。這不是我們的首選,但我們最終在這裏預訂,以及預訂我們在這裏見面的朋友,另一對夫婦加入了我們一晚,並支付了房間。我們提醒經理,他把我們都放在同一樓層,可以看到湖景。房間很乾淨。空間有點緊,但這不是消極的。工作人員很友好。消極:沒有熱水!!我們住了4晚。6個人中有一人洗熱水澡,因爲我們剛到就洗澡了。那是最後一次熱水澡。水每天都逐漸變冷。而且是整個酒店。這是我們在電梯裏遇到的其他酒店客人交談的話題。我們每天都抱怨。在每個階段,我們被告知他們在...等待有人出現...問題已經修復,但由於每個人都在使用它無法加熱的水...問題沒有修復,他們在等待來自其他地方的人。我認爲他們不知道,我確實爲工作人員感到抱歉,但熱水淋浴絕對是一個基本要求。在任何階段,門下都沒有一張紙條,以道歉,並要求我們忍受他們。這令人難以置信地令人沮喪。這之後似乎有點小,提到浴室也需要一點護理,聞起來很黴,但如果不是熱水問題,這將是我的主要抱怨。最後要提的是,我們在那裏的整個時間都在下雨,宜必思沒有休息區。我們最後坐在其中一個房間,作爲一個羣體,有一個 Natter ,就像高中生一樣。這更多的是羅託魯阿問題,雖然,因爲羅託魯阿似乎早早關閉,晚上沒有地方可以聊天。宜必思羅託魯阿不是我們再次入住的地方。

Lovely place. Good breakfast. Great massages. Rooms comfortable, light and airy. Great bed!. Hot tubs and pools were nice and the location is ideal....on the Lake and near the town - 10min drive...also 10mins from small airport and from the Mud baths. Only negative - the restaurant and bar were closed for 2 days!! this WAS not mentioned before we booked..so had to go out an find breakfast 2 days - not a real issue but better to be fore warned than to be surprised ! Service and staff was good. Friendly engaging and helpful. Manager was very good

Wheelchair accessible ✅ Super helpful and friendly staff. Beautiful lobby area, incredibly comfortable bed, fantastic pool and hot pools in the spa area, great location. Construction was happening during our stay which meant in a wheelchair we could not access the pool, staff were kind enough to find a way to get us into the pool area.

Our stay was fabulous. We had a spa room which was also fantastic even though it was chilly outside. It was well worth it. The rooms were clean, the bed comfortable and it had everything we needed. My husband's only complaint was there were no sky channels available and we needed our own netflix etc. accounts. We did have to fight for parking even though there was parking straight outside the rooms and some people coming with more than one vehicle per room. (Hubby has lung issues so needed close parking), otherwise we thoroughly loved it - thank you.

服務很棒,非常友好和樂於助人。便利設施很棒,皮艇、水療和桑拿免費提供。我們的房間很棒,很乾淨,湖景令人驚歎。 謝謝你的精彩住宿。

酒店是很古老的建築風格，我很喜歡，房間的設施也都還不錯，亮點是位置真的很好，距離市府花園很近，距離湖邊也很近，酒店的前台服務很不錯，幫我把箱子提到2樓的房間裏，酒店的户外温泉很好，晚上去泡了下很舒服，如果説有待提高的問題，就是完全不能提前入住，然後早餐我的訂單裏包含2份，但酒店好像完全不清楚，搞得我跑回房間去拿手機查訂單，而且也上錯了早餐品種，總而言之還是一次愉快的入住體驗！

這是一家非常優秀的酒店。房間非常寬敞乾淨。牀很舒服。我們沒有使用溫泉或游泳池,但下次我們會來做更多的準備。工作人員超級樂於助人,早餐很棒。感謝服務。

很讚的酒店，服務非常好，選的海景房，雖然天氣不是很好，但是也看海景很近很方便，畢竟是屬於羅託魯瓦的市中心吧，酒店還有自帶温泉泳池泡的熱水温泉很贊。