We were charged twice for the resort fee -once by ******* and then again by the resort upon check-in. Once addressing this issue with the front desk, they stated there was nothing they could do because they need to charge it there and to contact *******. We asked for a manager and the woman stated she was a manager and was quite rude/dismissive. We felt like she was treating us differently because we paid through a discounted site like we weren’t rich enough to be at a high end hotel. There was also a giant wad of long, black hair in the shower drain and neither of us have black hair - long blonde or short male brown hair. This was as long as a typical female’s black hair. We had a do not disturb sign on the outside of the door while we were sleeping and housekeeping for some reason woke us up knocking on the door at 9:00 am when checkout wasn’t until 11:00 am. The rest of the room was beautiful, the balcony and the area it was in was beautiful. Just wish we were treated as respectfully as someone paying full price or dressed in the appearance of a golfer. These guests seemed to be addressed in a completely different attitude / without judgement.
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