文冬山景

房間很乾淨，地點也不錯，步行即可到達許多餐廳。這間公寓的缺點是停車場在B5，需要繞很多圈才能停好車，而且公寓裡沒有坐浴盆，給11個月大的寶寶洗澡有點麻煩。不過，房東回覆很快，還給我拿了個水桶，非常貼心。

I stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property. On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it. Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic. Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them. The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre. The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere. For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering. Truly disappointing and nowhere near what one would expect from a so-called luxury hotel. PS: At least the view was great.

這是我們第三次回來入住了，每一次都有很不錯的體驗，所以還是決定再次選擇這裏。 首先要稱讚服務人員，整體服務態度非常好，每位員工都很有禮貌，也很願意提供協助，讓人感覺賓至如歸。環境方面也非常舒服，空氣清新，天氣涼涼的，非常適合想要放鬆度假的家庭。 這裏特別適合親子家庭。Cafe旁邊就有一個大草場，家長可以一邊享受美食和咖啡，一邊看着小朋友在草地上奔跑玩樂，非常愜意。還有一個恆温泳池，小朋友玩得非常開心，即使天氣較涼也能盡情戲水。 房間方面，床鋪舒適好睡，晚上能夠獲得很好的休息。不過如果要提出一點建議的話，房間的衞生細節還有進步空間，希望未來能夠再加強清潔品質，讓整體住宿體驗更加完美。 總體來説，這裏依然是我們會願意再次回訪的住宿地點。環境優美、服務優秀、親子設施完善，非常適合一家大小來度過輕鬆愉快的假期。😊

感謝Geo Hotel對賓客關係官、入住工作人員Syazwan、印度煎餅區謙遜的主廚Zack、中式廚師以及另一位我們忘記了名字的馬來廚師、酒店早餐團隊總經理兼助理Ismeil先生、以及在我們6月27日退房當天幫我們預訂兩輛Grab出租車的Rizal先生，還有打掃511款待房間的客房服務團隊的熱情款待房間。我們非常享受在飯店的住宿體驗，保全人員確保我們在6月24日至27日期間可以安全地入住飯店。游泳池也很安全，我的孩子們非常喜歡。 為你們提供的優質服務按讚。我們一定會再來入住這家飯店。我們會向家人和朋友推薦你們飯店的服務和附近的美食餐廳…謝謝，祝你們七月愉快。此致，Fauzy先生 👏👏👍👍😊

房間很乾淨，高樓層，窗景看山，舒服，唯有枕頭太高睡到一半躺平，床挺好睡，停車場有直通酒店電梯方便性高，早餐多樣化，可惜蛋煎的區域是先煎起來放著，冷的就扣分，面可以自己DIY煮，還蠻好玩的，麵包類口感不錯，水果也可，吃了3盤，總體來說，若在來雲頂，會再來住的。隨在半山區還要再進去較偏，不過開車到出去很多店鋪吃飯那，約6分鍾，我覺得這不影響，不過要有車才是方便

Meow. The place is quiet and clean. The whole vibe is comfortable and the room is spacious. They provide toiletries, except for toothbrush and toothpaste. Meow There are a lot of stores nearby and around 10mins drive to genting premium outlet. Meow This is another room of the same type I booked, which is also spacious and comfy. The consistency is there.

這間位於雲頂 Swiss Hotel Genting Highlands 的住宿體驗一直都讓我非常滿意。房間舒適整潔，讓人一進門就能放鬆下來。地理位置更是加分，坐落在 Gotong Jaya 的心臟地帶，周邊美食與便利設施齊全，出入都非常方便。 多次入住，品質始終如一，是一間值得信賴、也會讓我一再回訪的好酒店 👍

雖然雲頂上面很冷，但是沒有冷氣的酒店，我還是，覺得還是不怎麼樣，而且也看不到風景，面向牆壁，也沒有吹風筒，勝在位置很不錯，因為就在清水巖廟，以及應該就是你能在附近找到最便宜的雲頂酒店。要求能住就行，可以選擇這裏，畢竟是便宜的了

房間和廁所都很乾淨。如果您要在 Midhills 預訂房間，請記得帶上拖鞋和洗漱用品，因為他們不提供這些東西。距離雲頂高原和市場相當遠。我建議您在入住前攜帶所需的一切，例如食物、飲料和零食。燈是接地的，因為當您打開燈時，會發出閃閃發光的聲音。電視上也沒有有線電視。空調不製冷。房間裡的味道有些奇怪。 請不要將我的評論視為負面。這樣，你以後才有進步的空間。

我到房間後發現房間非常乾淨整潔。雖然從外面看不太起眼，但房間內部很不錯。唯一的問題是電梯。每次想回去都得走樓梯，因為飯店只有一部電梯，有點不夠用。其他方面對於我這種有家人出門的人來說還可以。飯店最近剛修好了電梯，這樣更多的人就可以用它辦理入住或退房手續了。