洛斯阿託斯帕羅奧圖Residence Inn 飯店(Residence Inn Palo Alto Los Altos)

It is a wonderful stay in Residence Inn Palo Alto. The hotel location is good, close to several restaurants. The room is big and comfortable. The underground parking is also very convenient.

I have been Marriott Gold member for years and I have never been to a Marriott that was so outdated that the A/C could not go below 72°F because the individual systems began to ice up. I have a medical condition that requires me to keep the temperature below 70°F, otherwise my feet and hands burn horribly. There was nowhere on this or Marriott's site that states the rooms were locked at 72°F. This should be noted so guests like me can avoid them in order to sleep and keep my immune system up. I spent the entire time in a hospital with my father and I was going on very little sleep because I was in pain each night. Management was notified and they did not do a thing. I asked if I could move to the Residence Inn less than a mile away and they never responded.

Room description wasn’t clear but the studio and 1 bedroom are similar in size. The only difference being the layout where there is or isn’t a wall/door partition that separates the sleeping area. Otherwise, seems to be the same room so get the 1 bedroom if you need the privacy and if you’re by yourself, the studio might be better choice since the room feels more open. Other than that, it was clean, quiet and comfortable. Has a full kitchen with sink, electric stove, fridge and utensils. They also serve complimentary breakfast for the guests too. Would definitely stay there again.

Our room was not cleaned even though we requested it twice and were told it would be. We also did not get toiletries in our room (soap, lotion), and when requested only got the lotion. There was also a musty odor in the room and no towels at the pool. At breakfast, not all the tables were cleaned, they ran out of plates and seemed very short-staffed with long lines and wait times for food which also was not very good.

Like hotel and location, been there several times in the past. People working there, very good! Like closed garage. One of reare places that allows pets and have very nice courtyard for quick morning bathroom walk. Hotel needs some TLC ASAP. Visible deterioration over last few years. Carpet and sofas needs cleaning ASAP.

I had a good 1-week stay! The room was clean, maintained. The area is also uite good with shops, restaurants nearby. Breakfast was good too.

I turned down vehicle parking which was very expensive (additional $24/day). But I still get charged for it despite telling the front desk during checkin and upon checkout.

部屋は綺麗で、スタッフの方からも丁寧なサービスを受けることができました。徒歩圏内にスーパーもあって便利です。