阿爾貝格山布勒飯店(Arlberg Hotel Mt. Buller)

2022 年 8 月初，我一家四口住在阿爾貝格。我們度過了一段美好的時光。就滑雪進出酒店而言，您找不到比這更好的位置了。巴士站（提供免費班車）位於酒店門前。滑雪纜車站也位於酒店附近的山上。我們從酒店滑雪到其中一個纜車站，乘坐纜車上山，然後一次又一次地滑雪下來。酒店前台工作人員很友好，樂於助人。酒店擁有您所需的一切：客房、烘乾室、餐廳、酒吧和雪具租賃店。

阿爾伯格經理卡羅爾的客戶服務令人震驚，而且粗魯無禮，我們永遠不會再嘗試在這裡預訂。幾年前，我們在阿爾貝格住過之後打電話進行預訂，卻發現我們的預訂被拒絕，原因是我們上次入住時“與工作人員就床鋪床單發生爭執”。我們向卡羅爾解釋說，顯然存在混淆，我們帳戶上的票據與另一位客人混淆了，因為沒有發生此類事件，而且我們很享受我們的家庭住宿，因此正在重新預訂。我們猜測這個錯誤有一個簡單的解釋，就像可能發生的那樣，但卡羅爾在電話中與我們交談的僵化和粗魯的方式讓我們感到震驚和恐懼。她不聽我們的解釋，說那裡從來沒有遇到過問題，而且這張紙條一定是錯誤地記在我們的賬戶下的。她不會給出我們所謂的“爭吵”的日期，她說她記得，但不會驗證身份或為我們提供任何方式來嘗試證明這是一個錯誤和錯誤身份的情況。她在電話中對我們說話的諷刺、粗魯和好鬥的方式令人極其不安，尤其是考慮到當時的情況，我們仍然對她的如此卑鄙和無法考慮她的錯誤感到震驚。自從與過去住過這裡的其他朋友討論過這個問題後，我們聽到了經理卡羅爾對客人的粗魯和欺凌行為的類似故事。雖然我們知道滑雪場的事情很困難，並且會對心理健康造成影響，但管理層以這種方式接待客人和詢問是可怕的。我們過去確實很享受我們的住宿，但永遠不會再入住或推薦。

GOOD The service was really good Staff were nice Nachos & pasta dishes were nice BAD The chicken made the whole group sick and the toilet all night The vegetables were hard and uncooked The room was generally dirty and not cleaned. We found a cigar in the cupboard above the sink behind the cutlery The kitchen cupboards were stained and uncleaned Cutlery and crockery all had to be cleaned before use UGLY My luggage has silverfish from the room - GROSS Springs in the bunk bed were awful

I went to Arlberg for dinner after twighlightbskiing so I was in all my ski clothes with only my phone. I was in a group of 22-23 year olds. The first couple that went to the bar didn’t get ID ‘d but then the next couple did. I was the only one without ID (because I was night skiing) but I had photos of all my licenses, passports, birth certificates AND my did girls ID app which is a government document and legally acceptable in Victoria for alcohol service. The bartender was extremely rude and flat out refused to serve me. After calmly explaining the digital ID he called his supervisor over who merely said she can’t override bartender discretion. I was extremely disappointed how this was handled. I also told them I’m a bartender myself and know that digital ID’s are acceptable for RSA service. Not only that but I work on the mountain just a few shops down. They wouldn’t budge. Clearly his pride got in the way of his job. It was a shame, all I wanted was a glass of wine to pair with the gnocchi I ordered. Won’t be coming back considering how rude their staff were.

I prefer Whistles than Mount Bullet. Location and facilities are not skiers friendly

My review is extremely dated. But it kept bugging me as I wanted to compliment Carol (I think) for her assistance during my stay back in June 2022. Firstly, this is the first time our family had went to a ski resort for a stay. Secondly, Alberg was a GREAT accomodation which we had all enjoyed. Easily assessible via shuttle, great and big rooms, it is right within the snow terrain, we even got to experience falling snow here for the first time. One incident striked me deeply, we were on our way back to resort via the town's shuttle bus. My phone fell out of my pocket. Phones being an indispensable part of our live now, losing it meant a whole deal. We tried to seek help from the local police to no avail, returned to the hotel and I think it was Carol who helped me make a few local calls to the Lost and Found counter in town to check on it. The entire town feels like a mini community on its own. Everyone seems to know each other and honesty is 100%! Carol shared that there were reports of people losing big stacks of cash and they were handed in on the same day. I tried to use Find my Phone to reach out to my phone. Eventually, my husband informed that my phone was found at customer service in town and chided me to head over for it. Indeed, within a few hours that day, my phone was FOUND! Missed my ski lessons that day, but the ski centre was very flexible to helped me reschedule mine to the next day. I may not be able to return to Mount Buller in the near future. But this little town will always form an etch in my heart. The hospitality, the honesty and our first snow experience in a Ski resort remained magical and unforgettable. Thank you to the team in Mount Buller.

Wi fi did not work for 2 days. Staff said yes it has issues. Glasses for juice in breakfast area are antique and need replacing. Drying room is on the floor you stay, so you must lug everything up stairs

Great location for our toddler.