凱藝套房飯店 - 近體育館及高速公路 231 號北(Quality Inn & Suites Near Coliseum and Hwy 231 North)

I booked a room with a jetted tub. It was an extra $35 then the standard 2 queen that was available. I got in late from driving all day and I wanted to take a hot bath. The room I got when I settled in and finally got to fill the tub the drain plug didn’t stay in place and the jetts didn’t work. Nothing turned on. I was able to lay the plug in, in hopes it wouldn’t move from filling the tub. I made it work but when I got in it slowly would drain so I kept having to re-fill so I had water in the tub. It’s disappointing because I was not told when I checked in that the tub was broken. If I knew I would have asked for the standard room to save money. So I basically paid $35 extra for nothing. Won’t be back.

The pool was closed. They let me check in an hour and half early. The room needed some tlc. The ac was not the best. I would say my stay was ok, cant beat the price.

The hotel was clean for the most part. Our room had a musty smell from the air conditioner. I opened some air freshener and that helped. Breakfast was typical but good. Enjoyed our stay, we had a whole softball team there, I did not hear any major complaints. I would stay there again. Pool does not work, this was a disappointment because after playing softball all day the girls would had liked to swim. Front desk was good.

the pool was not open. the ice machine did not work. the breakfast egg's were cold in the middle. will not stay there again despite have business there a lot during the year.

The room smell like smoke. Regardless of smoking room it shouldn’t smell like it. Blanket had cigarette holes, pillow cases and sheets dirty, and towels and rags stained. This was a nightmare.

The property itself was good, the front desk clerk was very respectful and helpful through this very stressful situation. This wasn’t my first time running into this problem but every time I book through the ******* app I run into some problem while trying to check in. This problem took over half an hour to fix. For some reason when I would book the room through ******* it would tell me that my order went through and process the payment through my card, taking the money out.. but when I show up to the hotel it’s almost as if my reservation wasn’t made.

It’s a good hotel with courteous staff. It’s not so great for business because the WiFi is very unstable and goes on and off.

The lobby was very nice and breakfast had all of our favorites - hot biscuits, fresh mandarin oranges and bananas, yogurt, bagels and cream cheese. The breakfast attendants were courteous and kept everything well stocked. Overall, it was comfortable, clean and quiet.

Bathroom inadequate. No freezer in fridge. Housecleaning friendly and helpful.