西點智選假日飯店 - IHG 旗下飯店(Holiday Inn Express & Suites West Point-Fort Montgomery)

At the night we checked in, we found some of unexpected issues for the room facilities, the toilet didn't has the water come out, we could not use it and also there was no water for the shower, we tried to contact the front desk, but the guy who worked there told us they were not able to fix that, so he gave us another room key to walk in there taking the shower ects, but it cause a lot of inconvenience to us, we checked in at the midnight, we’re tired and we need to spend more time for the issue. We are Not satisfied with the place where we stayed, the hotel is supposed to check their facilities and make sure they are all in good condition.

The property is under construction with one sign posted on the elevator. The construction continued over our weekend stay so relaxing in the daytime was impossible. Also vending and ice machines were limited as the construction located on the 3rd floor blocked this access.

pool claimed to be heated and it was not as nobody swam because of it while we were there. Sauna also was out of order. Our bathroom tub did not want to drain....shower did not work and soap and shampoo dispensers also did not work

We stayed here for an annual shopping trip to Woodbury commons. We carefully looked at the reviews and property before booking and decided per the pictures and reviews it looked nice enough for a 2 day stay. We were wrong. I understand the property is under construction, so no fault there. However, hotel in general very outdated and had this stale, strong, unpleasant smell throughout- cat urine is what it reminded me off. Our door was dripping with this oil substance. Our room- dark, dingy and dirty. Stains on the curtains and carpets. Stray hair in the sink and counters. Microwave had not been cleaned. Light fixtures had pieces broken off so you could not use the on and off switch. Our phone did not even work. While using the in room hairdryer it started to make a strange sound then started shooting flames and caught on fire. My hair was almost burnt to a crisp. The smoke filled the room and it is concerning that the smoke detectors did not even go off? When I told the front desk staff, he laughed, and said “I guess You have a dragon flame throwing hair dryer”. No sense of urgency to replace or care and did not even ask if anyone got hurt. No compensation. I never write reviews and contemplated doing so but this stay was so bad. We will not be back and it’s too bad as it is close to the outlets. We will gladly drive out of our way and pay more next time. I caution anyone to stay here.

3rd floor was under construction and it looked like there was a water leak...our ceilings on the 2nd floor had some marks on it. It was ok, but I'm guessing its loud during the week

The king room was a siuite....the bed was in a separate section (room with one wall opening to the main room) and there was NO ac in the sleeping area. My wife and I had to sleep on the pull out sofa to stay cool. And, the mattress on the King bed was worn beyond recognition. It's been many years since I stayed in a HIE... I said "never again" back then, and I should have meant it !!!

Even though the property was undergoing remodeling, you would not have known it. It was clean, carpets covered with plastic. If you didn't see the occasional workman, you would not know anything was different from normal. I would definitely stay there again!

Clean. Comfortable beds. Pool for the kids. Pretty decent breakfast. Would recommend.

Staff was super nice, caring & knowledgeable. Informed me that washer was not working before I waisted my time. I was disappointed the washer was not working, but appreciated her telling me.