莫比爾LensCrafters附近住宿

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

Wonderful stay at the property and would highly recommend. Came for a tennis tournament and had to make trip modifications with the hurricane travel issues. When I initially called to make changes to reservation property was sold out Thursday but had reservation Friday and Saturday. Asked to see if I could add day and try would try to make it happen as I traveled on Thursday. This is when Sue from the front desk went the extra mile. Got a call ensuring me I had the room which eased my nerves as I traveled and as very appreciative. When I arrived at hotel was greeted by Sue and couldn’t have been more appreciative. I had a terrible customer experience with the airline earlier in the day and was extra appreciative of how kind and welcoming she was. I highly recommend the property and will be staying here for sure when we return to Mobile. Also want to give the extra kudos to Sue who really takes pride in how she treats the customers. Marriott should be very proud with how she represents the company and treats the guests.

我通常不會留下對酒店的差評,但對於我在這個假日酒店住宿感到非常失望。大堂和餐廳區域很好。然而,電梯和走廊有黴味,而且很悶。要麼是走廊裏沒有空氣,要麼就是不打開。所有地板上的地毯都沾污了,需要清洗。房間裏的兩塊牀頭板都褪色了,看起來是漂白的。在檢查了其中一張牀上的牀單後,牀單被罩被子被弄髒了,還有一隻枕頭套。我不得不要求新的牀單。浴室有螞蟻,通風口灰塵很大。我本來想去另一家旅館,但因爲要參加籃球比賽,所以這個地區的旅館都訂滿了。

住了6/29-6/30,酒店看起來像80年代一棟樓,入住的時候前台的工作人員都很好,雖然看起來好像我打斷了他們其中一個小。儘管酒店入住率很低,但精英們沒有升級,至少對於這個“終生鈦金”會員來說,您可能會做得更好。我獲得了一張“早餐”優惠券和10美元的食品和飲料信貸。我的房間足夠了。廁所幾乎沒沖水;浴缸裏站着水。瓷磚從牆上掉下來。肥皂條看起來像你在肥皂條的末端有的小條子,通常在更換之後3天左右。這個房間用肥皂太吝了,你只能在洗手池和淋浴間用一塊小銀子。房間需要一個很好的除溼器,因爲空調沒有這樣做。因此,在從休斯頓到移動電話的漫長的一天後,很早就上牀睡覺了。期待早餐。這家酒店仍然關閉了休息室,但他們在餐廳有一個很好的區域。“免費早餐”包括以前冷凍的糕點、一些水果和免費咖啡。就這樣。所以,我很高興我省下了10美元的優惠券。我試圖解釋我想從菜單上點菜。服務員提供了菜單。早餐菜單我們非常有限,特別是對於“全套服務”萬豪。他們有一個有趣的東西:一個煎蛋卷配蝦和小龍蝦。太好了!我點了這個和一側培根。試圖使用我的10美元食品和飲料券,但被告知,我不能,它只用於餐廳。顯然,坐在這裏的精英成員不能被看作是餐廳的一部分,不能指望使用您的10美元F&B信用早餐。你簡直不能。不知道爲什麼,但必須支付全價。將在信用卡上發生爭議。所以,本來打算再住一晚,但是退房後去了另一家酒店。這家很差,不知道他們怎麼有4星。非常非常失望的管理,失望的入住一般,失望的房間。繼續尋找其他屬性-這根本不是一個好的屬性。

莫比爾旅遊難忘，有機會再赴莫比爾海港遊玩，下次再住假日酒店！Ok！

I honestly have nothing good to say about our stay: from the initial check in to our exit, there were hiccups. Upon arrival, our room wasn't ready, and we were told we could use the pool/amenities. The valets both said we would be able to retrieve our pool bag from behind the check in desk. This seemed baffling to Riley (at the front desk) and she had no idea were the bag could be. It was literally behind her in the holding area. We were given no key or access to these amenities and repeatedly had to flag down random workers to merely use the restroom. Riley then called to notify us that our room was ready, and I said thank you... she then called again 15 minutes later as if she had never called. My husband attempted to enter the hotel from the crossing bridge, and was not allowed entry by hotel staff. Instead staff gestured for him to go back to the spa building, outside and around to the entrance of the hotel. Upon checking in, yet again the front desk staff was baffled by our ”checked in” luggage and said they had no idea where it was, we would need to check with valet. And no the luggage couldn't be placed in our room. So my husband had to again call for valet to retrieve our luggage, which AGAIN was directly behind the front desk. All of this seems to be an issue with the hotel wanting to be a ”top tier” luxury experience for a guest nut not quite following through with that expectation. Finally, once in our room, we lowered our AC to the lowest possible temperature at sometime around 3:15pm. It was not refreshingly cool in our room until well after midnight. Needless to say I will not be paying to stay at the BattleHouse again.